Helping Customer Comic Strips - Page 15
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Dilbert is meeting with a salesman. Dilbert asks, "Do you have any customer references I could call?" The salesman hands him a piece of paper and says, "Right here." Dilbert calls the number, "Beep, beep, boop, beep." The salesman's cell phone rings. The salesman's cell phone continues to ring. Dilbert says, "No answer." The salesman replies, "Try again when I'm in the parking lot."
Dilbert and Dogbert are walking outside. Dogbert says, "I plan to sell an anti-itch lotion that's really just honey." Dogbert continues, "I'll put a disclaimer on the bottle that says, 'Might cause itching.'" Dogbert continues, "And then I'll sell my customer list to bears." Dilbert responds, "That's not nice."
The Boss calls after Dilbert, "Dilbert, I want you to write a letter to our new customer." Dilbert follows The Boss down the hall. The Boss continues, "I'll tell you what to say, then you'll go write it and I'll sign it." The Boss sits at his desk and continues, "This way I won't waste my valuable executive time." He pauses and then continues, "It's efficient." Dilbert responds, "Yes, that's one possible outcome." He pauses and then continues, "Here's another." Dilbert continues, "You'll keep forgetting to mention important things that should be in the letter." Dilbert continues, "I'll be trapped in an endless loop of writing, tracking you down, getting criticized and starting over." Dilbert continues, "Or you could simply write the letter yourself and save us both a huge hassle." The Boss responds, "In paragraph one, say something like 'Hi.'"
Catbert is sitting on The Boss' desk. He says to The Boss, "Don't give performance reviews on time." Catbert continues, "Wait until an employee screws up something big, then pounce!" A frazzled employee with torn clothes and smoking hair says to The Boss, "...I forgot to unplug the demo unit and it burned down our customer's headquarters." The Boss asks, "Do you have a minute?"
Dilbert is meeting with a salesman. The salesman says, "We provide win-win scenarios and customer-focused solutions." Dilbert responds, "Uh.. Okay.. But what is the actual product or service you sell?" The salesman says, "We don't sell; we partner." Dilbert responds, "I don't buy; I shovel."
The Boss and Dilbert are still in barrels. The Boss says, "Set up a meeting with the customer so we can demonstrate our technology." Dilbert responds, "It's humiliating because we're so poor now. What will I feed them?" Dilbert pours cat food into bowls for the customers. He says, "If you think the food is great, wait until you see our technology!"
The Boss says to Dilbert and Alice, "Our survey of customer satisfaction shows improvement." The Boss continues, "The focus group spontaneously attacked our researchers using number two pencils as shivs." Dilbert asks, "That's an improvement?" The Boss responds, "Last year the attack was premeditated."
Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."
Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."
The Boss walks into a meeting and says, "Hey, it's a meeting with our favorite customers!" The Boss continues, "It's lucky I was passing by." The Boss continues, "I don't know what this meeting is about but I'm sure it needs some management perspective." The Boss continues, "Our top priority is quality. Our other top priority is price.. and service.. and ..." Headline: One Hour Later. The Boss concludes, "And that's why circles are round." The customer looks at her watch and says, "We flew here for this meeting and you used up all of our time saying nothing." The customer stands up and exclaims, "You stole a day of my life! I will hunt you to the end of time! Revenge will be mine!" The Boss and Dilbert are alone in the conference room. The Boss says, "Is it just me or is that phrase starting to be overused?"