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Dilbert sits at his desk. The Boss says, "I'm sending you to our plant in Elbonia. I want you to teach them 'quality.'" The Boss continues, "I selected you because you've been there and you know their language." Dilbert replies, "They speak English." The Boss says, "Oh, then I guess it's because I hate you."
Dilbert says to three Elbonians, "I've been sent to teach you 'Total Quality Management.'" Dilbert points at a visual aid that says "Quality equals good (1950)." Dilbert says, "In the old days, quality was just an empty word meaning 'good.'" Dilbert continues, "Eventually it evolved into a complicated method for transferring your money to business consultants."
Dilbert points to a visual aid and says, "The fishbone diagram helps identify the root cause of problems." Dilbert continues as three Elbonians listen, "In your case, the root problem seems to be that you're a nation of imbeciles . . ." An Elbonian says, "True, but YOU'RE the one who had to draw a dead fish to figure it out." Another man says, "You're in the club! Here's your hat."
An Elbonian says to Dilbert, "Thank you for teaching us 'quality' techniques." The Elbonian continues, "Manufacturing defects are down fifty percent since we all joined 'quality teams.'" The other Elbonian says, "Yes!" The Elbonian asks, "How's our productivity, Yorgi?" Yorgi replies, "Down fifty percent." Dilbert thinks as he walks away, "They're on to me."
The Boss, Dilbert and Wally sit at a conference table. The Boss says, "I came up with a new name for our group." The Boss continues, "From now on we're the 'Engineering Science Research Technology Systems Information Quality and Excellence Center.'" Wally says, "You should throw 'efficiency' in there too." The Boss holds up a long piece of paper and says, "I designed the business cards myself."
The Boss, Wally, Dilbert, Dogbert and Alice sit around a conference table. The Boss says, "I hired renowned psychologist Dogbert to help us achieve peak performance in teamwork." Dogbert says, "Peak performance is somewhat relative. You're a highly dysfunctional team, so we must set realistic goals." The Boss asks, "What would be a realistic goal for us?" Dogbert answers, "I think I can postpone cannibalism."
The Boss, Dilbert, Wally and Alice sit at a conference table. The Boss says, "Our goal is to write bug-free software. I'll pay a ten-dollar bonus for every bug you find and fix." Dilbert, Wally and Alice throw their arms up in excitement. Dilbert yells, "Yahoo!" Alice yells, "We're rich!" Wally yells, "Yes!!! Yes!!! Yes!!!" The Boss says, "I hope this drives the right behavior." Wally says, "I'm gonna write me a new minivan this afternoon!"
Dogbert says to Ratbert, "Remember everything I taught you, Ratbert. If you can pass yourself off as a corporate vice president, I'll win my bet." Ratbert stands on a desk and says to Wally as he walks by, "Yo, Headcount! If you have any issues, put together an action plan. Our people are the best. Don't spend money." Wally asks Alice, "Do you think he's really a vice president?" Alice answers, "Maybe. But I'm not ready to rule out 'annoying rodent' yet." In the background Ratbert says, "Quality."
Tina the Tech Writer sits at a table with Dogbert. Tina says, "I'm a lowly technical writer now, but my goal is to become a famous novelist." Tina continues, "My plan is to write witty and scathing e-mail messages about co-workers until a publisher gives me an advance." Dogbert says, "They might expect you to write a book at some point." Tina yells, "Blood suckers!"