Convince Customers Comic Strips - Page 17
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The Boss, Alice and Dilbert sit at a conference table. The Boss says, "You employees are the key to our economic success." The Boss explains, "Anytime we need a little stock-price boost, we just fire another batch of you. It's like printing money!" The Boss holds up a chart and says, "In fact, 'incompetence' has become our most profitable product." Alice says, "Wow. It beat out 'lying to customers.'"
Tags #business language, #competetive, #salary increase goodbye, #core business, #lost, #empowered, #unimportant deciosns, #reengineering, #essential, #people person, #canibal, #hire trained people, #market driven, #balme cutsomers, #value employee input, #hour, #important
Dogbert sits at a desk. The panel is titled "Business Language Explained." Someone says, "We have to be more competitive." Dilbert and Wally wear barrels instead of clothing. Wally says, "Nice barrel." Dilbert replies, "This old thing?" The caption says, "Meaning: Say goodbye to salary increases." Someone says, "We must focus on our core business." The Boss feels his head and says, "Hello." The caption says, "Meaning: We can't find our butts with both hands." Someone says, "You are empowered." Alice sits at her desk wearing a crown and saying, "I proclaim this to be 'Green Ink Day.'" The caption says, "Meaning: You're the monarch of unimportant decisions." Someone says, "We're reengineering your function." A man and a horse are kicked out an office window. The caption says, "Meaning: Adios, Tonto, and the horse you rode in on." Someone says, "Training is essential." A man at a desk asks, "You were a cannibal?" A man wearing a grass skirt and a bone in his hair replies, "I'm a people person." The caption says, "Meaning: We're trying to hire some trained people." Someone says, "We're market driven." A woman doing research asks a man, "What's your favorite odor?" The caption says, "Meaning: We blame customers for our lack of innovation." Someone says, "We value employee input." Dilbert tells the Boss, "Thanks for listening." The Boss laughs hysterically. The caption says, "Meaning: We think humor is important."
The caption says, "'Due diligence' before the merger." Alice sits at a table with a man who says, "You must reveal your secrets so my company knows what it's buying." Alice points to some documents in a binder and says, "All of our projects are doomed. Most of the good employees left. Our customers are starting a class action suit . . ." The man says, "At least the building is worth something." Alice points to her throat and says, "If you feel a tickle, that's asbestos."
The Boss sits across from two men from the buying company who are sitting on a couch. One man says, "In the 'due diligence' phase of our merger you will give us access to all of your proprietary information." The Boss asks, "Wouldn't that let you know how to crush us competitively? Couldn't you cancel the merger and take our customers without paying a cent?" As the two men struggle to control themselves, they think, "Must . . . contain maniacal . . . laugh . . ."
A man says to Dilbert, "Yo, Dil-man!" Dilbert sits at his desk and thinks, "Uh-oh, it's Ken from sales." Ken says, "I told our biggest customers how great our next product will be. Now nobody will buy our current product." Ken asks, "When will the new version be available?" Dilbert replies, "In a year or two." Ken looks shocked. Ken says, "Hmm . . . I seem to have single-handedly destroyed an entire product line." Ken continues, "Luckily our biggest competitor is hiring sales people. And I'm betting THEY'LL have brisk sales this year! Commissions galore!" Dilbert thinks, "If there's justice in this world, the idiots will be punished . . ." Dilbert thinks, ". . . Before they get promoted." The Boss tells Dilbert, "Um . . . We need the new version by Tuesday."
Dilbert, Wally, the Boss and another employee sit at a conference table. Dilbert holds a software box and says, "At long last our product is complete. It ships tomorrow." The other employee says, "That's terrific. I only have a few additional features to add and the marketing department will be happy." The Boss says, "Okay." The Boss continues, "I believe that our customers want hardware, not software." Wally says to Dilbert, "It's times like this I wish I were a psychopath." Dilbert asks, "You're not?"
Dogbert sits on the couch backrest. Dilbert says, "I have an ethical question, Dogbert." Dogbert replies, "I'm here to help." Dilbert asks, "Is it better to give customers a low quality product in a timely fashion . . ." Dilbert continues, "Or is it better to lie about product availability until the bugs are fixed?" Dogbert snaps his paw and replies, "I will need my assistant, Ratbert, to address your ethical question." Ratbert stands next to Dogbert on the backrest. Dogbert says, "Let's say Ratbert is a trusting and innocent customer." Dogbert slaps Ratbert on the back and says, "Suppose somebody abuses his trust like this . . ." Ratbert falls between the couch cushions. Dilbert sits with his leg crossed under him and looks at Ratbert. Dilbert asks, "How does this relate to my situation?" Dogbert replies, "To be honest, I wasn't listening to you."
Dilbert and Dogbert sit at a table reading documents. Dilbert says, "I have to turn this fifty-page proposal into a one-paragraph executive summary for our CEO. It's impossible." Dogbert responds, "Simple." Dogbert says, "How about 'give us three million dollars so we can buy cool technology, pump up our resumes and escape this festering boil you call a company?'" Dilbert says, "I feel obligated to say something about our customers." Dogbert says, "How about 'I'm glad I'm not one of them.'"
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."