Helping Customer Comic Strips - Page 17
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Dilbert is at a parts store. The man behind the counter says, "We don't give out parts anymore." The man continues, "We're trying to end the vicious cycle of reordering." The man then asks, "Would you mind filling out a brief survey of customer satisfaction?"
Headline: Customer Service. Dogbert is sitting at his desk, talking into a telephone headset. He says, "Find the serial number by pulverizing the case with a hammer." The man on the other end of the line is holding a hammer above a radio. He asks, "Are you sure this won't void my warranty?" Dogbert replies, "It's not always about you."
Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"
The Boss approaches Carol's desk and tells her, "Carol, screen all my calls and don't let any salespeople through." Carol answers the phone and a voice says, "Hello, I'm a huge customer or perhaps a childhood friend of your boss." Carol replies, "Give me some flirting and you're in." The voice says, "Is it hot in here or is it just you."
The Boss hands a black briefcase to Wally. He says, "You'll impersonate our dead customer and make large purchases from us." Wally looks down at the briefcase and says, "I've never done anything like this before." The Boss replies, "It's called 'work.'" Wally walks away, continuing to hold the briefcase. He asks, "Am I doing it right?"
The Boss, Wally and Alice are sitting at a conference table. The Boss says "Someone threw a computer off the roof and killed our biggest customer." Alice appears shocked. The Boss continues, "We plan to replace him with a lookalike who will continue buying from us." The Boss holds up a picture of Wally. Wally says, "Hey, that's Willy from the club of people who look exactly like me."
MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
A female employee says to The Boss and Wally, "The results of our customer satisfaction survey are in." The female employee says, "83% spat at their telephones until they died of dehydration." Asok the Intern, The Boss and Wally listen as the female employee continues, "We're calling that group 'The Lucky Ones'."
DISCOUNT BROKERAGE: A customer is sitting across the desk from Dogbert. The customer asks, "Can you give me free investment advice?" Dogbert replies, "Sure." Dogbert yells at the customer, "Give me all of your money now now now!!" The customer asks, "What if I paid sor some advice?" Dogbert says, "It's the same except my ears don't flip up in a threatening manner."