Convince Customers Comic Strips - Page 17
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The Boss: We financed our expansion by selling the goodwill on our balance sheet to a wealthy investor. Dogbert: "I made a list of the customers that I want your products to injure." "Your lawyer did a bad job on the contract." The Boss: "His name is on your list."
"Today I will teach you how to use your incompetence to achieve your goals." "Step 1: Be incompetent. (Also known as 'the easy part.')" "Step 2: Volunteer for the most difficult and important projects" "Step 3: Convince your boss that an enemy within the company is slowing you down." "Step 4: Insist that competent people be pulled off of other projects to help you." "Step 5: Declare yourself the leader of the competent people" "Step 6: Claim credit for the work of the competent people." "Step 7: After you get promoted, fire the competent people to eliminate witnesses."
The Boss: "What? You have no accomplishments this month???" "What did you do for the past three months?" Dilbert: "Well, I spent much of that time correcting misconceptions that you gave to our customers." "And I attended meetings with you to keep you from creating additional misconceptions." "I spent a month working on an objective that you forgot to tell me didn't matter." "I flew to the wrong city for a meeting because you confused Houston with Austin." "And I upgraded your home computer so you wouldn't have to pay someone to do it." "Allow me to paraphrase: Blah, blah, blah, you didn't accomplish anything."
The boss: go with our sales rep and answer the customer's technical questions. whoa! you can't go looking like that. This is a nice suit, exactly, a well dressed engineer has no credicbility! I'll call my reverse make over consultant. Im bob the straight eye for the queer looking guy. Lets see...I'll give you my clothes ...add ear hair eye brow extensions, You seem highly credible and I don't know why. Genius.
The Boss addresses a meeting, "Jimmy will explain our new marketing strategy." Jimmy says, "A study of past customers shows that 96% of them have flu symptoms." Jimmy continues, "Apparently, sick people are the most likely to buy from us. We don't know why." Jimmy points to a slide of an ill man and says, "So we redesigned our ad campaign to appeal to sick people." Alice says to Jimmy, "You're confusing cause and effect. Your study shows that our products make people sick." Jimmy responds, "Alice, let's not reinvent a dead horse." Alice panics and says, "Suddenly nothing makes sense.. I must have slipped into the meeting duh-mension!" Alice leans back in a daze and says, "Floating.. Scared.. Darkness." The Boss says, "This usually lasts about 10 minutes."
Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"
The Boss walks into a meeting and says, "Hey, it's a meeting with our favorite customers!" The Boss continues, "It's lucky I was passing by." The Boss continues, "I don't know what this meeting is about but I'm sure it needs some management perspective." The Boss continues, "Our top priority is quality. Our other top priority is price.. and service.. and ..." Headline: One Hour Later. The Boss concludes, "And that's why circles are round." The customer looks at her watch and says, "We flew here for this meeting and you used up all of our time saying nothing." The customer stands up and exclaims, "You stole a day of my life! I will hunt you to the end of time! Revenge will be mine!" The Boss and Dilbert are alone in the conference room. The Boss says, "Is it just me or is that phrase starting to be overused?"
Dilbert points to a slide and says, "And then I would end the presentation with this." The Boss is sitting next to two other pointy-haired people. He says, "Whoa! I don't like the look of that background color." The Boss continues, "Red says danger. We don't want to scare our customers." Dilbert responds, "Um.. okay. How about yellow?" The second pointy-haired person says, "Yellow? Are we saying we're cowards?" The third pointy-haired person says, "What we need is a committee to set some standards for background colors." Dilbert responds, "What we need is a meteor to pulverize you three pointy- haired, micro-managing nitwits." After the meeting, Wally asks Dilbert, "If you didn't move your mouth, how did it get out?" Dilbert responds, "It came out of my ear hole."
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Handing Dilbert a piece of paper, The Boss says, "Get approval from marketing." Dilbert walks away carrying the paper and followed by a little cloud which says, "Doom." The Marketing man, sitting at his desk, has devil's horns on his head. The marketing man says, "I reject your pathetic plan." Showing the piece of paper, Dilbert asks, "Do you have any interest in knowing what the plan is?" The little cloud that says, "Doom," continues hovering near Dilbert's head. The marketing man says, "Not unless you're proposing to smite my enemies." Dilbert says, "I prefer to call them customers. And yes, they'll take it in the shorts." The little cloud that says, "Doom," continues hovering near Dilbert's head. Dilbert says, "As an added inducement I will give you this cool little Cloud of Doom. The little cloud that says, "Doom," continues hovering near Dilbert's head. The marketing man says to the Cloud of Doom, "I'm going to staple you to my sales projections." The little cloud that says, "Doom," is now hovering near the marketing man's head.