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DOGBERTS TECH SUPPORT Dogbert sits at a desk using a computer. He says into the phone, "According to my online database, our product isn't compatible with your computer." Dogbert continues, "It's also incompatible with all other computers and all other software including our own." Dogbert continues, "And those red blotches on your hands - that's because our box is made of poison ivy."
The Boss says to Dilbert, "I hired a professional to help us design our product interface." The Boss continues, "His last job was as an international terrorist. It's not a perfect fit but he went to Yale." Dilbert sits at a table and says to the man sitting with him, "So, I hear you went to Yale, Sven." Sven answers, "I yust got out last week."
Dilbert stands behind a man with an eye patch who is working on his computer. The man says, "My theory is that a computer interface should hurt the user." The man continues, "So I designed some new sounds into our product. We've got 'sound of puking,' 'fingernails on blackboard' and 'bird hitting window.'" Dilbert looks ill. The man continues, "But suppose the user does something WRONG. Then we have the sound of a puking bird hitting a blackboard." Dilbert falls down.
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
Dogbert sits in Dilbert's office with a laptop balanced on his lap. He says to Dilbert, "Tell me your greatest accomplishments at work. I'll use that to hype you up with your boss so you get a big raise." Dilbert says, "I wrote a draft of a white paper on a strawman process to reengineer our product process." Dogbert asks, "And what was the impact of that work?" Dilbert answers, I think some owls lost their woodland habitats."
Stan in marketing works at his computer while Dilbert looks over his shoulder. Dilbert says, "Everybody in engineering uses this program I wrote. I think marketing should turn it into a product." Stan replies, "I wouldn't buy this." Dilbert tells Stan, "That's irrelevant because the target market would be engineers." Stan says, "Engineers think the same as marketeers." Dilbert replies, "If that were true we'd be sitting in a cave trying to decide if rocks are edible." Stan points to the computer and says, "You know, you could keep recipes on this."
Dilbert, Wally, Alice and the Boss sit at a conference table. Dilbert says, "The project status is 'yellow light.'" Dilbert continues, "In user tests we found that the product locks up every twelve seconds. The interface is incomprehensible and the manual is pure fiction." Dilbert continues, "I think it's clear what we need to do . . ." The Boss asks, "Ship it and hope somebody writes a 'Dummies' book about it?"
The Boss and Dilbert sit at a conference table. The Boss asks, "How long will it take to fix any problems we find in our beta product?" Dilbert answers, "It is logically impossible to schedule for the unknown." The Boss says, "Try to think as a manager, not as an engineer." Dilbert says, "In that case, we'll fix the problems before we find them."
The Boss speaks to three employees in tech support. He says, "We just shipped our newest product. You folks in tech support will need to be trained so you can avoid any embarrassments." The Boss says, "We had a monk write the training material on a grain of rice. We could only afford one, so you'll have to share it." The Boss tosses a grain of rice at them and they lunge for it. As the employees fall to the floor fighting, the Boss says, "To be honest, I'm not sure we had a real monk. He wrote everything in Pig Latin."
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."