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Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert says to the Boss, ". . . But our primary vendor can't deliver, so . . ." The Boss ignores Dilbert and thinks, "I wonder what's on tv tonight." Dilbert continues, ". . . Should we risk a lawsuit or build a product that nobody on earth wants?" The Boss thinks, "Did he ask me to make a choice?" Dilbert thinks, "Will it be a request for information or an impractical solution?" The Boss says, "Let's do both!"
The Boss, Alice and Dilbert stand next to the coffee machine. The Boss says, "I need everybody to help in the shipping department today." The Boss continues, "Every product that ships before the end of the month gets counted as revenue for the fiscal year. Unfortunately, we don't have inventory." Dilbert, Alice and Wally each have an open box in front of them. The Boss continues, "So we'll ship whatever is lying around, book it as revenue and sort it out later." Wally reaches into his mouth and says, "This one's getting gum."
The Boss peers into Dilbert's cubicle and asks, "Could you do a demo of the new product for our VP next week?" Dilbert says, "Well . . . That would delay the ship date, lower morale and create an unending demand for more unproductive demos . . ." Dilbert continues, "Logically, since your objective is to show that we're doing valuable work . . ." The Boss interrupts, "And we'll need a banner that says 'Quality.'"
Dilbert, Wally, the Boss and another employee sit at a conference table. Dilbert holds a software box and says, "At long last our product is complete. It ships tomorrow." The other employee says, "That's terrific. I only have a few additional features to add and the marketing department will be happy." The Boss says, "Okay." The Boss continues, "I believe that our customers want hardware, not software." Wally says to Dilbert, "It's times like this I wish I were a psychopath." Dilbert asks, "You're not?"
Dilbert says, "Ratbert, my company is hiring for our quality assurance group. You'd be perfect." Ratbert asks, "What would I have to do?" Dilbert replies, "You would find flaws in our new product, thus making yourself an object of intense hatred and ridicule." Ratbert says, "But then you'd fix those flaws . . . And your respect for me would grow into a special bond of friendship, right?!" Dilbert replies, "No, then we ship."
Wally sits at his desk. Ratbert enters holding a printout and says, "My quality assurance review of your beta product turned up a few bugs, Wally." Ratbert continues, "I've classified the bugs by severity: 1) lethal, 2) boneheaded, 3) vexing." Wally looks at the printout and asks, "All I see are lethal and vexing. Where's boneheaded?" Ratbert replies, "I'm trying to rent a stadium to hold the printout."
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
Dilbert, Wally and Alice sit at a conference table. Dilbert says, "It looks like we'll release our new product on time, despite its many defects." Dilbert continues, "We've minimized the economic impact of the defects via an advanced business process called 'hoping nobody notices.'" Dilbert continues, "And we've doubled our projected income by modifying our assumptions!" Wally adds, "A lot of this job is mental."
The Boss, Alice and Dilbert sit at a conference table. The Boss says, "You employees are the key to our economic success." The Boss explains, "Anytime we need a little stock-price boost, we just fire another batch of you. It's like printing money!" The Boss holds up a chart and says, "In fact, 'incompetence' has become our most profitable product." Alice says, "Wow. It beat out 'lying to customers.'"