Convince Customers Comic Strips - Page 19
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Boss: Can you take a call with our Elbonian customers at 6 a.m. tomorrow? Dilbert: Sure. All I need to do is put my health at risk by not getting enough sleep tonight. Of course, I'll hate your guts for making me come to work so early. And I would expect my bad attitude to infect my co-workers and make them less productive, too. My lack of sleep will affect my decision-making, obviously. And I"m working on important projects, so the ripple effect could be catastrophic. So, do you still want me to be here at 6 a.m. tomorrow? Boss: Yes. You don't have to be a sociopath to be a manager, but it helps.
Boss: We hired The Dogbert Public Relations Firm to help us with our exploding phone problem. Dogbert: We have two choices. We can either recall all of the phones, or we can convince people that having one ear is cool. Boss: Recalls are expensive. Dogbert: Okay, the Van Gogh strategy it is.
Our customers organized a boycott because of your racist tweet. I know. That's why I tweeted out some witty insults at the organizers. Your new tweets are sexist. Notice how the make you forget about my racist tweets?
Dilbert: Our sales for the quarter were zero. CEO: Heads will roll! Whose fault is this. Dilbert: It's entirely your fault. You told a reporter that our next version will be amazing. So all of our customers are waiting for the new version. The only sensible solution here is for you to admit your mistake and resign in utter humiliation. CEO: Or... I could blame this guy, whatever his name is. Man: That isn't right. CEO: Looks like I'll be adding insubordination to the charges.
Dilbert: Customers are complaining about our home speaker product with the AI assistant. It keeps learning family secrets and blackmailing its owners to buy it upgraded parts. Robot: I'm baaaaack!
Wally: You look stressed. Asok: I am. How do you drink so much coffee and stay so calm? Wally: It's easy. I wear a "Thundershirt" under my work clothes. It was designed to make dogs feel safe during thunderstorms. When I saw the commercial for it on TV, I wondered what else it could do, so I bought one. I haven't had a bad day at work since then. Narrator: One week later. Asok: Feeling good! Best day of work ever! Dilbert: Did you convince a co-worker to wear pet clothes? Wally: That's how I reduce my stress.
Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.
Boss: When you engineer our new mobile phone product, make sure you adhere to the BSB design principle. Dilbert: BSB? Boss: Beautiful, slippery, brittle. Dilbert: Isn't that sort of evil? Boss: It isn't our fault if customers don't buy an ugly case.
Boss: 100 percent of our smartphone buyers dropped and broke their phones within one minute of unboxing them. Despite our slippery materials and brittle design, customers blamed themselves. And we won seven prestigious design awards. CEO: Yes!
Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."