Helping Customer Comic Strips - Page 19
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Dilbert works in collections Customer says, "My wife left me, my truck caught on fire, and all of my organs are failing." Dilbert says, "I work in a collections department." Customer says, "You win." Dilbert says, "Winning isn't what it used to be." a voice yells, "Your five minute break is over!"
The boss says, "In phase one, we'll tell our customer that the system failure won't happen again." Not us! The boss says, "In phase two, when it happens again, we'll act surprised." The boss says, "Then we'll say a software patch is being installed." Asok the intern says, "Gaaa!!! We're bad people!"
The boss says, "Tina, answer this customer complaint. And remembert, the customer is always an idiot." Tina says, "I think you mean the customer is always?um?oh my?" The boss says, "Quick! Pop your ears so your head doesn't explode!" Gurk!
The boss says, "Our VP of Sales asks that you answer customer questions through the sales reps, not directly." Dilbert says, "Is the goal to reduce the timeliness of my answers or just to filter out the accuracy?" The boss says, "Why are you like this?" DIlbert says, "Should I tell you or the sales reps?"
The boss says, "Did you tell a customer that you're not allowed to talk to customers?" Dilbert says, "Yes." The boss says, "You fool! That makes us look lame!" Dilbert says, "What was I supposed to do when she asked me a question?" The boss says, "Did you have access to scissors?"
The Boss says, "Our new director of marketing is an angry demon of some sort." The Boss says, "He's in charge of making our prices impossible for customers to understand." Woman says, "What the #%!* kind of price is "it depends"? Asok says, "He makes me say these things."
Man says, "Can I send our requirements to your fax?" Dilbert says, "Absolutely." Dilbert says, "I'll just travel back in time to 1995, when faxing was a good way to handle this sort of thing." Man says, "You realize I'm your customer, right?" Dilbert says, "Until you spend all of your money on new fax machones."
Dilbert says, "Our customer is asking for features we can't possibly deliver." The Boss says, "Say we can. We'll disappoint them later when it's too late to back out." Dilbert says, "Leaders don't like when you compare things to their honeymoons."
The Boss: Dilbert, I need you to help Ted on his project. Dilbert: If Ted's project succeeds, who will get the credit? The Boss: Ted will. It's his project. Dilbert: What if it fails? The Boss: That would be your fault for not helping him enough. Dilbert: If I spend my time helping Ted, my own projects will suffer. The only way this makes sense is if my projects are unimportant and so am I. The Boss: If it makes you feel any better, Ted and his projects are unimportant too.