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A woman approaches Dilbert and says, "So . . . Dilbert, welcome to the sales department. I'm Tina, your new boss." Dilbert holds out his hand and says, "Hi." Tina says, "As the new guy, you get the customers who despise our products and want to hurt us personally." A man climbs onto Dilbert's back and beats him on the head while yelling, "I hate you! I hate you!" Tina says, "You'll be selling to the small business market. He's your best account."
Dilbert sits across from a customer's desk wearing a suit and carrying a briefcase. The customer says, "Your competitor was here an hour ago . . ." The man points to a woman holding a towel and massage oil and says, "He promised me a massage from Helga if I buy from his company. What's your offer?" Dilbert replies, "I'll give you my house for Helga." The man says, "You're new at this . . ."
A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
Man: Please... End the bio world experiment. We're out of food. Air is almost gone. We pray there was no sadistic intent when you chose only car salespeople for the experiment... Please... At least let some air in... Dogbert: Gee, I really want to help. I'll go try to convince my boss to see it your way. Man: Hey! I'm a "saturn" dealer- I'm different!
The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
Dilbert: we in engineering think of the marketing department as our customer, Fred. FRED: Thats great. Id like you to do a technical feasibility study for me. Wally: would that require any work? I said "customer" not boss.
The Boss: I agreed to ship Project 'Dewdrop' to some customers for beta testing. Dilbert: Didn't you read my test report? Dewdrop explodes when you plug it in. The Boss: we'll limit the beta trial to friendly customers. Dilbert: we killed all the friendly ones with project ducky.
"You've got to delay the beta trial with customers until we figure out why it keeps exploding!" "You engineers are such pessimists. Just once, try to focus on the positive aspects of the trial!" "We won't need to hassle with 'non-disclosure agreements'."
Dogbert: I plan to use my new wealth to build an amusement park. Dogbert: Dogbertland will have thrilling rides like "The wedgie" and I'll have a maze in front of the restrooms. Dilbert: The customers will hate this. Dogbert: If they want fun they can build their own park.
Bob the dinosaur; gives wedgies to corporate people who deserve it. Budget analyst I don't understand any of our projects, I cut the ones with "E" In their names. BOB: What was that letter? analysts: EEEE! Engineers Wally: we doubled our costs, to add back up systems. Dilbert: You ant be too careful. Bob: two at once. In case one enjoys it. Wally: MMMM Marketing genius Market segmentation is the key. Dont improve the product just find dumber customers! Senior management BOB: These guys know how to delegate! You're the new VP of wedgies.