Convince Customers Comic Strips - Page 2
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Dilbert: We had a massive data breach. Hackers got into the private data of all of our customers. Boss: No problem. We'll issue a press release that says we're sorry and it will never happen again. Dilbert: That's what we said the last three times it happened. Boss: Our strategy is to wear them down.
Alice: Did anyone test our user interface before we shipped it? Boss: No, our customers will tell us what they don't like about it. And they work for free. Alice: That isn't right. Boss: That's what our customers say, too, and unlike you, they work for free.
Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."
Dogbert: Being the owner of a cryogenic investment firm is a lot of work. So instead of keeping my customers' brains frozen, I decided to toss them in the river and hope no one notices. The best kind of customers are the ones who can't write bad Yelp! reviews.
Boss: 100 percent of our smartphone buyers dropped and broke their phones within one minute of unboxing them. Despite our slippery materials and brittle design, customers blamed themselves. And we won seven prestigious design awards. CEO: Yes!
Boss: When you engineer our new mobile phone product, make sure you adhere to the BSB design principle. Dilbert: BSB? Boss: Beautiful, slippery, brittle. Dilbert: Isn't that sort of evil? Boss: It isn't our fault if customers don't buy an ugly case.
Wally: You look stressed. Asok: I am. How do you drink so much coffee and stay so calm? Wally: It's easy. I wear a "Thundershirt" under my work clothes. It was designed to make dogs feel safe during thunderstorms. When I saw the commercial for it on TV, I wondered what else it could do, so I bought one. I haven't had a bad day at work since then. Narrator: One week later. Asok: Feeling good! Best day of work ever! Dilbert: Did you convince a co-worker to wear pet clothes? Wally: That's how I reduce my stress.
Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.
Dilbert: Customers are complaining about our home speaker product with the AI assistant. It keeps learning family secrets and blackmailing its owners to buy it upgraded parts. Robot: I'm baaaaack!
Dilbert: Our sales for the quarter were zero. CEO: Heads will roll! Whose fault is this. Dilbert: It's entirely your fault. You told a reporter that our next version will be amazing. So all of our customers are waiting for the new version. The only sensible solution here is for you to admit your mistake and resign in utter humiliation. CEO: Or... I could blame this guy, whatever his name is. Man: That isn't right. CEO: Looks like I'll be adding insubordination to the charges.