Customer Success Comic Strips - Page 2
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The Boss, Dilbert, Wally and another employee sit at a conference table. The Boss says, "Okay, the staff meeting is over. Does anybody have any meaningless rambling questions? Johnson?" Johnson asks, "How can we work as a team to achieve total quality without sacrificing customer focus?" The Boss asks, "How many people would like to see me make Johnson fetch this stick?" Everyone raises their hands.
The Boss gestures toward an employee and says to Dilbert and another man, "I'd like to recognize Wilson for working twenty-hour days and making the project a success." The man says, "Thanks, but I'm not Wilson. He quit months ago." The Boss says, "Oh . . ." The Boss walks away thinking, "I've got to sop calling this the employee recognition program."
The Boss says to Dilbert and another employee, "We're making a company commercial. Memorize these lines." Dilbert reads, "I'm Wally! I was specially bred to serve you and take abuse, O magnificent customer." Dilbert says, "It sounds a little unnatural." The woman reads, "I'm Raquel. I'll be your love puppet if you buy from us."
Dilbert sits across from the Boss's desk. The Boss says, "We've got to focus more on the needs of our customers." The Boss points to a man standing next to him and says, "I've hired famous business consultant Tom Peters to follow you around and make passionate criticism." Tom stands behind Dilbert while he works. Tom waves his arms as he asks, "Is this quality? Are you truly focused on the customer?" Dilbert thinks, "Great . . . He's a spitter."
Dilbert asks a salesclerk in a clothing store, "Excuse me, do you have any pants that AREN'T a twelve-inch waist and fifty inches long?" Dilbert holds up a pair of tiny pants and says, "I ask because there are no human beings who could wear these pants, and one of the secrets of retail success is to stock merchandise that somebody might want." Dilbert continues, "Then people would shop here and actually BUY things." The clerk replies, "Wow, that's way harder than what we do."
Dilbert sits at a conference table with Stan and a customer. Stan says, "And our product has a thirty terabit RAM cache, just like your company needs. Tell him, Dilbert." Dilbert says, "It has no RAM." Stan continues, "And it's capable of detecting tachion field emissions." Dilbert says, "You're confusing use with 'Star Trek' again, Stan." Stan continues, "We'll build that stuff into the next free upgrade." The customer replies, "We'll take it!" Dilbert thinks, "Beam me up, Spock. There's no life on this planet."
Dilbert: Stan, you promised the customer things that engineering can't possibly deliver do you know what this means?! Stan: It means I'm great salesman and you're a putrid engineer. Maybe you should consider taking classes at night. Dilbert: Karate classes.
Dilbert: Your department has a reputation for being difficult to work with. But I know we can cooperate to make my project a success. Man: Id love yo help but my head is full of birdseed and my pants are glued to this chair. Dilbert: I'll talk to your boss. Man: Good Luck. He's a soap carving.
The Boss: Our two goals this year are to downsize and to improve customer service. Dilbert: question: how can you improve service if you're getting rid f service people? The Boss: who do you think is screwing up the customer service? duh...
DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."