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The Boss, Wally and Dilbert sit at a conference table. The Boss says, "We'll be having an ISO 9000 audit soon. They'll check to see if we follow our own documented procedures for everything we do." The Boss continues, "I've divided our preparation tasks into two groups: unethical and unproductive." Wally tells Dilbert, "I'll train our department to lie to the auditor. You can document our inane procedures." Dilbert replies, "No fair. You did unethical last time too!"
Dilbert sits at a table using a laptop. Dilbert tells the man across the table, "I need to document your job processes to satisfy our ISO 9000 requirements." The man replies, "Okay." The man says, "I try to anticipate the shifting political winds. Then I wrap myself in the relevant buzzwords and try to achieve importance without adding value." Dilbert asks, "What's your job title?" The man replies, "Director of ISO 9000 Quality Process Design."
Dilbert is in his cubicle. The Boss says, "I'm putting you in charge of getting ISO 14000 certification." Dilbert says, "What's the difference between that and ISO 9000?" The Boss says, "About 6000," and laughs. As The Boss walks off he says, "Hey, I think I'll use that at the stockholder meeting!" Dilbert says, "Yeah, that'll wake them up."
Dilbert: Carolf, I need yo document your procedure for ordering office supplies. Its and ISO 9000 requirement. Carol: If someone asks for something, I check first the supply cabinet first. Then I say, "Theres one left You can't have it because then we'd be all out" Carol: Then I spend the rest of the day complaining about the person who asked. Dilbert: Uh - Oh....Im out of ink.
The boss, Wally and Dilbert sit at the conference table. The boss says, "Our annnual ISO 9000 audit is next week." The boss says, "We can pass the audit if we put all our non-conforming documents in the trucks of our cars." Wally says, "Doesn't that defeat the purpose of a voluntary audit?" The boss says, "And then torch the cars."
Dilbert approaches Carol and says, "I need to document your procedures. It's an ISO 9000 requirement." Dilbert starts writing as he asks, "So...the engineers submit their time cards and then you do what?" Carol points to her desk and says, "I put them in a pile until I'm sure that they're all here." Carol points under her desk and continues, "Then I move them to the magic cylinder." Dibert asks, "The trash can?" Carol answers, "No, it's a magic cylinder. I put my work in there and by morning it's gone." Dilbert says, "I've been giving you my time card for five years." Carol responds, "No one has complained yet." Dilbert walks away thinking, "After today, I am NOT rounding to the nearest fifteen minutes."
Dilbert sits at his computer and thinks, "They can make me work in a little box, but they can't crush my spirit." The Boss says to Dilbert, "Our ISO 9000 Coordinator died of boredom. You'll have to do his job plus yours." Dilbert's head sinks to his chest as The Boss says, "And one of the Quality Assurance guys is looking pale..."
Dilbert sits on the couch reading a book and Ratbert sits on the armrest. Ratbert says, "If I don't get some love and support around here, I might turn to a life of heinous crime . . ." Ratbert continues, "Or worse, I could become a certified public accountant . . ." Dilbert says, "Stop it. You're scaring me . . ." Ratbert says, "I'm good with numbers."
Dogbert investments: Dogbert and the boss are sitting in a meeting. Dogbert says to the boss: "For a 1% annual fee I will invest your money with a certified financial planner." Dogbert says: "He'll charge 1% per year to put your money in mutual funds that charge 1% per year." The boss asks: "Will I make any money?" Dogbert answers: " I don't see you doing any of the work."
Dilbert stands in front of a computer typing. A man dressed as a superhero with a 'C' on his chest says, "Step away from that network server! I'm certified!" The man sits in front of the computer, raises his arms and calls, "I summon the vast power of certification!!!" The man looks at the computer and says, "Well, this is embarassing; that's all I remember from the classes."