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Catbert stands on a desk facing the Boss. Catbert says, "We'll take away the cubicle walls and force emplyees to work in an "open plan" office." Catbert says, "Surveillance cameras will record their every move. We'll monitor phone calls and web use. We'll even test their blood!" The Boss says, "Can we flog them?" Catbert says, "Whoa, cowboy! Wait for phase two."
Dilbert tells Alice and Wally, "We're waiting for Ted, then we can head for the restaurant." Wally says, "While we're waiting, I'll return a few phone calls." Ted walks up and says, "Let's go! Hey, where's Wally?" Dilbert thinks, "The chain reaction has begun." Dilbert covers his eyes and thinks, "Why can't we do this simple thing?" Alice says, "I'll be in the ladies' room." Wally asks, "Where's Alice?" Ted says, "I've got to mail a letter. I'll take my car and meet you there." Wally thinks, "I can make some calls." Dilbert yells at Ted, "You're the only one who knows which restaurant we're going to!" Ted replies, "Alice knows where it is. Tell her it's the one with the food." The Boss asks Dilbert, "Has your team finished engineering the new missile guidance chip?" Dilbert replies, "I think it's time to give peace a chance."
Dilbert, Wally and a woman from marketing sit at a conference table. The woman sits in front of a computer and says, "It's time for marketing to put the glitter on this software you've created." She continues, "With my guidance this will become the premier data backup software!" Wally says, "Bear in mind that we said it would take six months to write it." Dilbert says, "You only gave us a month." The woman says, "We'll fix the bugs in the next release. Tell me about the features." Wally says, "At this point, all it does is erase your disk drive." Dilbert adds, "Unless you're on a network." The woman asks, "What happens if you're on a network?" Wally replies, "It erases everybody's disk drives." Wally continues, "And heaven help you if you have a modem . . ." Dilbert says, "It calls all your friends and erases their PCs." The woman says, "We'll call it 'QuikProtect.'" Dilbert adds, "If you have a sound card it swears at you."
Alice sits at her desk. The Boss enters and says, "According to this phone bill, you've been making personal calls." The Boss continues, "That's like stealing from the company, Alice." Alice clenches her teeth, holds her fist and thinks, "Must . . . Control . . . Fist . . . Of . . . Death . . ." Alice looks at the telephone bill and says, "I only spent eighty cents to tell my family I was working late." Alice says, "Here's a dollar. The extra twenty cents is for the personal thought that I'm about to have on company time." Alice closes her eyes and imagines the Boss tied up with rope. She pictures handing him a stick of dynamite. Alice says, "And here's my bill for $40,000 in unpaid overtime that the company stole from me." The Boss replies, "That's not stealing; that's being competitive." Alice says, "I think I'll be competitive with a few bushels of office supplies later today."
The boss says, "We've reduced the volume of technical support calls.." The boss says, "By replacing our "on hold" music with the sound that balloons make when you rub them." Wally says, "Do you ever feel like we're driving the getaway car?"
Dilbert, Dogbert and the boss are sitting at a small round table. Dogbert is wearing a turban with a quarter-moon on it. He says, "I can contact employees who are in org-limbo." Alice appears beside them standing and saying, "Hello-o-o! Why doesn't anyone return my calls?" Dogbert is holding up a chart in front of Alice and shouts, "Come toward the revised chart, Alice!" Alice says, "It's so beautiful!" Dilbert and the boss, run off scared.
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Designing a Call Center Dilbert: If the employees get the svolume of calls per day they will wish they were dead. Dilbert But they won't be dead, just too beaten down to look for better jobs. Dilbert: I dont know how to make it any more inhumane. The Boss: we can punish them for not being cheerful.
The Boss is with a toothless man who has a broken arm and an eye patch. The Boss says to Dilbert, "Meet your new cubicle neighbor. His name is Mel." The Boss continues, "Mel will be making loud personal calls all day." Dilbert is sitting in his cubicle. He hears Mel on the phone, "Is it supposed to make a squishy sound? Listen to this..."
Wally says to The Boss and Dilbert, "I'm in a battle of wills with a guy who lets all of his calls roll over to voicemail." Wally continues, "I do that too, so all day long we trade messages saying, 'Call me,' and then we ignore the incoming calls." The Boss suggests, "Maybe he's out of the office." Wally responds, "No, I can hear him. He's one cube over from me."