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Dilbert: I'm going to the big technology show. Dogbert: what do you do there? Dilbert: I will wade though vast sea of mostly curly haired guys with facials hair and glasses and I will look at thousands of indistinct products, Dilbert: Its like salmon returning to it birthplace. Dogbert: But without the spawning opportunities,
The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
"Dogbert: Ethics Advisor" "We know our products are killing people, but we're claiming the studies are flawed." "We're planning to focus our advertising on the youth markets in poor urban areas." "So, given all that, is it okay for me to steal office supplies?" "I'd have to say yes."
The Boss hands Dilbert a document and says, "I'm asking everybody to quantify their contributions to revenue. Your pay will depend on it." The Boss continues, "I realize this is hard to quantify because you're designing future products but . . . " Dilbert writes a figure on the paper and says, "Here you go." The Boss reads what Dilbert wrote and says, "A billion dollars? It's as if you cynically believe we can't track these numbers." Dilbert replies, "That crossed my mind."
Dilbert sits at his computer. A message on the screen says, "Your new software is successfully installed. Do you want to send your registration info by modem?" Dilbert says, "Yes." A message says, "The software has found your credit card number and is placing orders for new products it thinks you need . . . Please wait." Dilbert says, "Uh." The message says, "Making room on your hard drive . . ." Dilbert says as he loads a rifle, "I can't tell if it's a virus or just excellent marketing." Dogbert holds the box of ammunition and adds, "Either way . . "
The Boss reads a document and tells Dilbert, Wally and Alice, "The company announced that we will 'abandon our strategy of making good products . . .'" The Boss continues, "From now on we'll 'pursue a desperate strategy of mergers, business spin-offs, fruitless partnerships and random reorganizations.'" The Boss reads, "And we'll accelerate our program of paying the good employees to leave." Dilbert asks Wally, "Stock price?" Wally looks at his monitor and replies, "Up three points."
Tags #45 inch screen, #communications staellite, #cure disease, #fish appear on screen, #great products, #marketing, #new product, #room freshener, #telepathic user, #whiten teeth, #time travel, #business
How Great Products are designed The Boss: Go talk to marketing. Dilbert: Groan Dilbert: Dave, tell me what marketing wants the new product to do. Dave: It has to have a 45 inch screen and still fit in a purse or a wallet. Dave: It needs to act as a communications satellite as well as a room fresher. Dilbert: uh... Dave: it must cure deadly diseases and whoyten your teeth while you sleep! HAHA! and it has to be capable of time travel!! and have a telepathic user interface! Slap! Dilbert: I could write a program that makes fish appear on the computer screen, DAVE: yeah a lot of people want that.
Caption: Dogbert the C.E.O. Dogbert sits at head of table surrounded by workers. Dogbert says, "I've decided to manipulate our stock price for personal gain." Dogbert continues, "I'll spin off a few divisions, buy back some of our stock and announce massive budget cuts." Worker asks Dogbert, "Um...do you even know what products we make?" Dogbert replies, "How would that be relevant?"
The boss hands Tina piece of paper and says, "Tina, I want you to write the chinese version of our products instructions." Tina says, "can you tell the difference between Chinese words and random scribbles?" The boss says, "No." Tina says, "I'll be done in five minutes."
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."