Promise Customers Comic Strips - Page 2
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A woman approaches Dilbert and says, "So . . . Dilbert, welcome to the sales department. I'm Tina, your new boss." Dilbert holds out his hand and says, "Hi." Tina says, "As the new guy, you get the customers who despise our products and want to hurt us personally." A man climbs onto Dilbert's back and beats him on the head while yelling, "I hate you! I hate you!" Tina says, "You'll be selling to the small business market. He's your best account."
The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
The Boss: I agreed to ship Project 'Dewdrop' to some customers for beta testing. Dilbert: Didn't you read my test report? Dewdrop explodes when you plug it in. The Boss: we'll limit the beta trial to friendly customers. Dilbert: we killed all the friendly ones with project ducky.
Dogbert: I plan to use my new wealth to build an amusement park. Dogbert: Dogbertland will have thrilling rides like "The wedgie" and I'll have a maze in front of the restrooms. Dilbert: The customers will hate this. Dogbert: If they want fun they can build their own park.
Dogbert: My market research indicates that 50 % of your customers are above the median age. But the shocking discovery was that 50 % were below the median age. The Boss: what percent are exactly the median age? Dogbert: Im proposing to study that impasse two.
The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."
Dogbert stands on a podium addressing a crowd of office workers, including Dilbert, Wally and Alice. Dogbert says, "As new owner of this company I hereby ban all meetings over one hour. The dress code is casual. Status reports are optional!" Dogbert continues, "No more mission statements or 'visions.' Our motto is 'have fun, satisfy customers, make money.'" Dilbert sleeps in his chair. In Dilbert's dream, Dogbert concludes his speech to the employees, "And stock options for all." Outside Dilbert's cubicle, Dogbert says to the Boss, "We can fit five more in this cubicle if we remove the chair."
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."