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The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "I think I know what your problem is . . ." Dogbert continues, "Take all the parts and arrange them in neat piles. Now stand on your chair so you can see above your cubicle wall." A man stands on his chair holding the phone and looking over the cubicle walls. On the other end of the phone Dogbert continues, "Now shout 'Does anybody know how to read a manual?'"
DOGBERTS TECH SUPPORT Dogbert sits at a desk using a computer. He says into the phone, "According to my online database, our product isn't compatible with your computer." Dogbert continues, "It's also incompatible with all other computers and all other software including our own." Dogbert continues, "And those red blotches on your hands - that's because our box is made of poison ivy."
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "Please wait while I consult with somebody who has your exact same problem." Ratbert sits in the chair next to Dogbert. Dogbert asks him, "How do you compensate for a tiny brain, Ratbert?" Ratbert answers, "I just say I'm way too busy to learn. Then I get somebody else to do my work." Dilbert says into the phone, "I'm going to transfer you to an expert." Ratbert says, "Sometimes I pretend to be dead."
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "So . . . There are three menu choices and the first two didn't work . . ." Dogbert's continues, "Some people would have recklessly tried the third choice before calling for help. But I can tell you're different." Dogbert continues, "Let's be honest with ourselves, Dave. Do you think anybody is going to read a memo from you?"
Dilbert is in a computer retail store. The salesman points to a computer and explains, ". . . but by far, this computer is our most user-friendly." The salesman continues, "The pre-installed software has only one button. And we press it before it leaves the factory." Dilbert asks, "What does it do?" The salesman waves his hands and says, "Whoa! I'm in over my head. Let me give you their tech support number."
Wally sits in a chair across from a manager's desk. The manager asks, "Why do you want to transfer to my department, Wally?" Wally responds, "I'm in a dysfunctional organization. I'm not getting the love and support I need. That's why I've been making long-distance personal calls from the fax room." The manager says, "Your resume says every boss you've had was a complete jerk." Wally responds, "So, when do I start?"
Dilbert and Wally are in the copier room. Dilbert stands behind Wally thinking, "Lacking clerical support, the highly trained, highly paid professionals line up at the copier." Dilbert continues thinking, "Their amazing analytical skills are squandered in this mindless task." Wally says, "No . . . It looks like the 'toner' light doesn't turn off if you wait." Dilbert says, "Let's give it another five minutes."
Dilbert, Catbert and Wally are sitting at a conference table. Catbert says, "As director of human resources I've been asked to reduce the cost of employee benefits." Catbert says, "The company will no longer pay for eyeglasses. But we WILL support a new vision-correction procedure." Dilbert asks, "Radial Keratotomy?" Catbert answers, "Squinting."