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The Boss, Wally and Dilbert sit at a conference table. The Boss says, "We'll be having an ISO 9000 audit soon. They'll check to see if we follow our own documented procedures for everything we do." The Boss continues, "I've divided our preparation tasks into two groups: unethical and unproductive." Wally tells Dilbert, "I'll train our department to lie to the auditor. You can document our inane procedures." Dilbert replies, "No fair. You did unethical last time too!"
The Boss, Dilbert, Alice, Wally and an executive sit at a conference table. The Boss says, "You all know our president, Mister Goodenrich. He's here to answer any questions you have." Alice asks, "Why aren't there any women or minorities in senior management positions?" Mr. Goodenrich replies, "We think women are for making babies. As for minorities, we fear them." Wally asks, "How can you justify your ten million dollar salary when profits are down?" The president laughs and replies, "The board of directors are friends of mine and it's not their money they're spending." Dilbert asks, "Why does the company keep talking about employee training while at the same time slashing the training budget?" The president replies, "We think you're too dumb to train. We'll hire people from the outside if we need talent." Wally says, "I must say, your honesty is kind of refreshing." The president replies, "And you're all fired for asking questions."
Caption: "Dogbert the consultant" Dogbert stands on a conference table. Dogbert says, "Some customers might complain that the invisible robot they bought from us.." Dogbert says, to Wally and Dilbert, "...is nothing but an empty box.. I will train our support staff to handle those calls." Caption: "Customer's House" A customer talks on the phone in his living room, near an empty cardboard box. He is terrified. The voice on the other end of the phone says, "According to our sensors, he's in your house... and he's watching you."
WAlly, Dilbert and Asok sit at lunch. Asok says, "Aaargh! I'm having a recovered memory of ritual abuse!" Wally says, "You had your annual performance review this morning." Asok says, "Do the memories ever fade?" Dilbert says, "It takes about twelve months."
Wally says to Asok, "The first week after getting an assignment is called 'The Wally Period.' Wally continues, "Never do work during the Wally period because most tasks become unnecessary within seven days." Asok exclaims, "I want a period named after me!" Wally replies, "Whoa, Asok. That takes many years of non-work."
The Boss says, "Wally, I need you to train the new mailroom guy." Wally says, "Why me?" The Boss says, "Because he's unimportant and you're worthless." Wally says, "Okay, I was worried that it was the other way around." Wally says, "All important messages are sent by e-mail." Wally says, "So your job is to shovel all of the regular mail into recycling bins." Wally says, "We won't be paying you, but you can use packages and tape to build your own igloo." Two weeks later The Boss says, "Why is my desk so clean?" Wally says, "You're welcome."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
Wally: I recently realized how much I enjoy listening to myself talk. The alternative involves listening to people who are boring and wrong about everything. Dilbert: That's not... Wally: Shhh! Don't ruin a perfect moment.