Convince Customers Comic Strips - Page 20
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Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."
Boss: Our customers are complaining because we let hackers get their personal data. So we've decided to change the name of the company and wear disguises until it all blows over. Take a mustache from the bag and pass it around.
Dilbert: We had a massive data breach. Hackers got into the private data of all of our customers. Boss: No problem. We'll issue a press release that says we're sorry and it will never happen again. Dilbert: That's what we said the last three times it happened. Boss: Our strategy is to wear them down.
wally at team meeting. wally: i've been asked to lead this project toward failure so my boss can convince our ceo to cancel it. wally: i'd like all of the competent people on the team to step aside, while the drooling incompetents who remain drive it into a ditch. office worker: how can we know who among us are the competent ones? wally: well, for starters, they don't ask that question.
boss: dogbert, i need you to train asok to fill in for you on tech support. dogbert to asok: the goal of tech support is to convince the caller the problem is on their end. i do this by recommending increasingly difficult things for them to try. eventually they give up, watch and learn. dogbert on call: uh-huh... uh-huh... try rebooting your computer. now try it again while holding control -escape-space bar- delete for exactly 27.3 seconds. no luck? try looking at your computer's binary code to find any zeros and ones that are out of order. click dogbert: and he's gone. asok: genius!
Dilbert: Our factories are back online, but we have no buyers. It turns out that our customer base overlaps with the people who recently poisoned themselves with household disinfectants. Boss: Who could have seen that coming? Dilbert: I won a bet on it.
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!