Helping Customer Comic Strips - Page 20
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Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.
The Boss tells Dilbert, "I've decided to abandon logic and manage by cliches." The Boss continues, "It won't be easy, but I'll take it one bird at a time." The Boss continues, "And remember, the customer is always right-handed." Dilbert says, "This is actually an improvement."
Dilbert stands in line at a cash register. He thinks, "Mmm . . . Soon you will be mine, little chocolate bar." The customer ahead of him says, "I think I have exact change." Dilbert smells the candy bar and thinks, "I can smell it through the wrapper." The woman reaches into her purse and says, "Here's a nickel." Dilbert thinks, "I rub it on my arm to get the total body experience." The woman looks into her pocketbook and says, "No, that's a breath mint." Dilbert holds the candy bar over his head and thinks, "I am transported to another dimension." The woman says, "Ooh, a roll of pennies . . . No, lipstick." Dilbert looks at the woman as she says, "I'll give you a check. Where's that checkbook?" Dilbert snatches the woman's purse. Dilbert stomps on the purse while the woman watches. Dilbert stands in front of the counter and says, "What a funny day to forget my wallet." The woman clenches her teeth and looks angry.
Tags #meets expectations, #review, #two percent raise, #eighty hour week, #three patents, #make millions, #donated bone marrow, #attendece problem, #cheated on money, #alice, #take advantage, #cheap, #scammed
The Boss sits at his desk and says, "Alice, your performance this year is 'meets expectations.' You get a two percent raise." Alice looks shocked and says, "MEETS EXPECTATIONS?! I worked eighty hours every week!" The Boss replies, "Yeah . . . Well, I expected that." Alice yells, "I earned three patents this year! The company will make millions!!" The Boss says, "Really? Wow. I mean . . . I expected that too." Alice clenches her teeth and shouts, "I donated bone marrow to our biggest customer!!! Twice!!!" The Boss replies, "I noted that under 'attendance problem.'" Alice, Dilbert and Wally sit at a table eating lunch. Alice leans on the table and covers her face. Dilbert tells her, "I told you the bone marrow thing would haunt you." Wally says, "I'm starting to think the time I worked through lunch was for nothing."
Dilbert and Dogbert walk outdoors. Dilbert says, ". . . So the salesperson made an idiotic promise to our customer. Now it's MY job to fix it." Dogbert says, "The brain is an amazing thing." Dilbert asks, "Are you saying that if I use the untapped power of my brain, there's a solution?" Dogbert replies, "No, I'm saying my amazing brain filtered out your boring story so I could enjoy my walk."
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
A man stands behind Dilbert's desk and says, "Thanks for making that product mock-up last week. The customer liked it so much that he ordered a thousand!" Dilbert says, "That was a MOCK-UP! We don't even make that product yet. It would take three years to make one." The man says, "Just give me a thousand mock-ups. The first one was terrific!" Dilbert replies, "The mock-up was our competitor's product with duct tape over the logo."
The Boss tells Dilbert, "I'll be writing your performance review this afternoon." The Boss continues, "But this morning I'm helping my daughter sell cub girl cookies." The Boss continues, "For your shopping convenience I have assigned a name to each volume level." Dilbert reads, "Zero to four boxes is the 'downsizer' volume . . ." Dilbert reads, "Five to eight boxes is the 'low performer' volume level." Dilbert writes on the order form and says, "Let's say six hundred boxes." The Boss says, "Ahh . . . The 'fast tracker.' An excellent choice." Dilbert asks, "What's your daughter's name?" The Boss says, "Ooh . . . Gotta go." Wally says, "I only bought twelve boxes. Now I'm the 'United Way' chairperson." Dilbert says, "I just signed your name for six hundred more."
Dogbert sits on the couch backrest. Dilbert says, "I have an ethical question, Dogbert." Dogbert replies, "I'm here to help." Dilbert asks, "Is it better to give customers a low quality product in a timely fashion . . ." Dilbert continues, "Or is it better to lie about product availability until the bugs are fixed?" Dogbert snaps his paw and replies, "I will need my assistant, Ratbert, to address your ethical question." Ratbert stands next to Dogbert on the backrest. Dogbert says, "Let's say Ratbert is a trusting and innocent customer." Dogbert slaps Ratbert on the back and says, "Suppose somebody abuses his trust like this . . ." Ratbert falls between the couch cushions. Dilbert sits with his leg crossed under him and looks at Ratbert. Dilbert asks, "How does this relate to my situation?" Dogbert replies, "To be honest, I wasn't listening to you."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."