Charge Customers Comic Strips - Page 21
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Asok stands with a box behind Wally who sits at his computer. Asok says, "Wally, what is the quickest way to send this old binders to the landfill?" Wally says, "I usually use "Fedex". Charge it to marketing; they never look at their expense reports" Asok walks away and thinks, "here's one more thing I can never tell anyone about my job."
Caption: "Dogbert the consultant" Dogbert stands on a conference table. Dogbert says, "Some customers might complain that the invisible robot they bought from us.." Dogbert says, to Wally and Dilbert, "...is nothing but an empty box.. I will train our support staff to handle those calls." Caption: "Customer's House" A customer talks on the phone in his living room, near an empty cardboard box. He is terrified. The voice on the other end of the phone says, "According to our sensors, he's in your house... and he's watching you."
Caption: Dogbert the consultant. Dogbert stands on chair facing the Boss who sits behind his desk. Dogbert says, "You must brainwash your customers to prefer your brand for no reason." Dogbert says, "The long-term goal is to train your customers to mail you money every time they see your advertisements." The Boss says, "Would we send them our product?" Dogbert says, "Hello-o-o, brain stem."
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."
Bob tells Alice and Dilbert, "Maybe it was wrong to promise our customers a product that hasn't been designed yet." Bob says, "But our motto in marketing is, "'It's better to ask for forgiveness than to seek permission.'" Alice holds Bob over the roof. He is dangling. Dilbert says, "Your motto needs some design work too."
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
The Boss says to Asok and Bob, "You two will be in charge of rewriting our COBOL code to fix the millenium problem." The Boss puts his arm on Asok's shoulder and says, "I realize you've never worked on COBOL before, Asok. That's why I'm teaming you with Bob, so you can learn from his vast experience." Bob and Asok sit at a computer. Asok says, "So, you recommend waiting for a meteor to kill us all." Bob says, "The glaciers are way too slow."
Dilbert is sitting at his computer. The Boss walks up behind him and says, "We have to improve our image in the Internet community." Dilbert says, "Let's do a mass unsolicited e-mail campaign to tell people how nice we are." Dilbert comes home and looks very angry. Dogbert says, "You have the look of a man who was just put in charge of implementing his own sarcastic suggestion."
Dilbert is in his cubicle. The Boss says, "I'm putting you in charge of getting ISO 14000 certification." Dilbert says, "What's the difference between that and ISO 9000?" The Boss says, "About 6000," and laughs. As The Boss walks off he says, "Hey, I think I'll use that at the stockholder meeting!" Dilbert says, "Yeah, that'll wake them up."