Customer Diservice Program Comic Strips - Page 23
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Dilbert, Wally, and The Boss sitting at table. While holding a document, The Boss says, "No one in my division is using the company drug treatment program. This is very embarassing." The Boss continues, "My boss will think I'm not managing the drug problem. Don't ANY of you have a drug problem?" Alice, sitting next to Dilbert and Wally, struggles to open a pill container. She exclaims in a frustrated manner, "#!*% Childproof 'Midol' container!!"
Dilbert stands at a pharmacy with two cashiers, each helping a customer. He thinks, "Is this one line, or two?" Dilbert positions himself in the center and thinks, "I'll hedge my bets by standing in the center." A man approaches and Dilbert thinks, "This guy is confused too." The man stands next to Dilbert and Dilbert begins to sweat. He thinks, "Get behind me...get behind me...get behind me...get behind me..." The man smiles and Dilbert thinks "Oh no! He's forming a new line behind the fast cashier! #$@^%#!" The man turns his head and Dilbert jumps in front of him. He thinks, "He's distracted! I take the angle! I win!" The cashier looks at his prescription and says, "Stress medications are the other line."
An employee comes into the Boss' office with a man and says, "I'd like you to meet our newest customer." The Boss says, "You won't be sorry; we're one of the top five companies in this field." The customer turns to the employee and says, "I thought you said no one else makes this kind of product." The Boss interjects, "No one else makes one with so few features." The employee grimaces as the customer asks, "So...your strategy is low price, right?" The Boss replies, "No, high margins!" The customer grabs the employee by the collar and begins to choke him, screaming, "YOU!!" The employee's feet are propped up on the Boss' desk as the Boss thinks to himself, "I'd better ask someone what a 'margin' is."
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
Dilbert and Alice are talking in the hall over a cup of coffee. Bob walks up holding a box of his office supplies and says, "I've been chosen for the industrial espionage program." Bob gets an evil look on his face and says, "The plan is that I quit this job and go work for our competitor. Every week I'll send back secret reports." Alice says, "Bob, this is how we fire dumb people." Bob turns to go and says, "That's why it's the perfect cover."
Dilbert stands across from the Boss's desk. He says, "We've identified the people who will create the system to develop a product process." Dilbert points at a newspaper and continues, "While we were doing that, our competitor created a new Internet product that added a billion dollars to their stock value." Dilbert says, "Experts attribute the company's success to their 'employee of the week' program." The Boss says, "Quick! Hire those experts!"
Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."
Kenny and Dilbert sit at a conference table with a customer. Kenny tells the man, "I brought Dilbert to explain what makes our product special." Dilbert says, "It's exactly like our competitor's product except we charge more to cover the cost of our deceptive advertising." The man gets up and leaves the room. Dilbert says, "While you're up, could you get me a cup of coffee?" Kenny looks angry.
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."
Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.