Search Results for "customer service smile"
Share June 11, 1997's comic on:
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."
Share May 18, 1997's comic on:
Wally, Alice and Dilbert sit at a table in a restaurant. The waitress hands them the check and says, "Thank you. Please come again." The waitress thinks, "After I'm dead." Dilbert says, "If we each put in twelve dollars, that will give her a healthy fourteen percent tip." Wally says, "The service was excellent. I'll put in a little extra." Dilbert and Alice say, "Me too." Dilbert counts the money and says, "That gives us . . . Um . . . Only thirty-four dollars." Dilbert says, "One of us is a cheap, lying, unscrupulous weasel." They look at each other. Dilbert says, "Or maybe the service was bad." Wally says, "She didn't smile enough." Alice says, "Same as last week."
Share March 23, 1997's comic on:
Wally sits at his desk thinking, "Whoa . . . I found a huge bug in our new software product." Wally thinks, "I could alert the development team and work many hours of overtime to fix it . . ." Wally thinks, "Or I could surf over to my online brokerage service and buy stock in our competition." Dilbert asks, "Are you going to lunch?" Wally replies, "No, I have to do an analysis." Dilbert walks away thinking, "When Wally works through lunch . . . It's time to buy stock in our competition." Dilbert tells Alice, "Wally's working through lunch!" Alice says, "Quick! To the online brokerage service!" The Boss reads the newspaper and thinks, "Our competition is up ten points on no news. We're up two, maybe from the industry halo effect." The Boss tells Alice and Wally, ". . . Or maybe our new compensation plan is motivating smarter behavior." Wally says, "I think you nailed it."
Share February 24, 1997's comic on:
Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.
Share February 22, 1997's comic on:
The Boss tells Dilbert, "I've decided to abandon logic and manage by cliches." The Boss continues, "It won't be easy, but I'll take it one bird at a time." The Boss continues, "And remember, the customer is always right-handed." Dilbert says, "This is actually an improvement."
Share December 22, 1996's comic on:
Carol tells Wally, "Today is your ten-year anniversary, Wally." Carol says, "Pick a gift from the service anniversary catalog." Wally asks, "Is there a ceremony?" Carol replies, "Yeah. We just had it." Wally asks, "May I say a few words?" Carol replies, "Anywhere but here." Wally looks through the catalog and tells Dilbert, "The selection of gifts at the ten-year level is somewhat meager." Dilbert says, "The golf ball is nice." Wally says, "I'm leaning toward the 'I'm with stupid' shirt." Dilbert says, "All I see is a blank shirt." Wally says, "It comes with a fabric pen." Dilbert says, "I can almost feel the love our company has for us." Wally asks, "What do you mean 'us'?"
Share November 05, 1996's comic on:
The Boss, Dogbert and Wally sit at a conference table. The Boss says, "I hired the Dogbert Consulting Company to add credibility to my decisions." Dogbert wears a sorcerer's hat. Dogbert says, "As my analysis shows, it's much better to give your money to me than to waste it on future downsizees such as yourselves." Wally asks, "What analysis? This is a page ripped out of the magazine in our lobby." Dogbert replies, "Perhaps you should upgrade to my deluxe service."
Share November 03, 1996's comic on:
Dilbert stands in line at a cash register. He thinks, "Mmm . . . Soon you will be mine, little chocolate bar." The customer ahead of him says, "I think I have exact change." Dilbert smells the candy bar and thinks, "I can smell it through the wrapper." The woman reaches into her purse and says, "Here's a nickel." Dilbert thinks, "I rub it on my arm to get the total body experience." The woman looks into her pocketbook and says, "No, that's a breath mint." Dilbert holds the candy bar over his head and thinks, "I am transported to another dimension." The woman says, "Ooh, a roll of pennies . . . No, lipstick." Dilbert looks at the woman as she says, "I'll give you a check. Where's that checkbook?" Dilbert snatches the woman's purse. Dilbert stomps on the purse while the woman watches. Dilbert stands in front of the counter and says, "What a funny day to forget my wallet." The woman clenches her teeth and looks angry.
Share October 13, 1996's comic on:
Tags #meets expectations, #review, #two percent raise, #eighty hour week, #three patents, #make millions, #donated bone marrow, #attendece problem, #cheated on money, #alice, #take advantage, #cheap, #scammed
The Boss sits at his desk and says, "Alice, your performance this year is 'meets expectations.' You get a two percent raise." Alice looks shocked and says, "MEETS EXPECTATIONS?! I worked eighty hours every week!" The Boss replies, "Yeah . . . Well, I expected that." Alice yells, "I earned three patents this year! The company will make millions!!" The Boss says, "Really? Wow. I mean . . . I expected that too." Alice clenches her teeth and shouts, "I donated bone marrow to our biggest customer!!! Twice!!!" The Boss replies, "I noted that under 'attendance problem.'" Alice, Dilbert and Wally sit at a table eating lunch. Alice leans on the table and covers her face. Dilbert tells her, "I told you the bone marrow thing would haunt you." Wally says, "I'm starting to think the time I worked through lunch was for nothing."
Share September 22, 1996's comic on:
A man sits in his cubicle thinking, "It's time to use my speakerphone to do voice mail." The man thinks, "I can't remember if I use the speakerphone because I'm inconsiderate or because I'm too stupid to know how annoying it is." The man thinks, "I'll leave that question to the philosophers." The man screams, "Hi. Thanks for the information. Talk to you later!!!" The man shouts, "Did I tell you about my cyst?" Dilbert hears the man yelling and sends an e-mail message that says, "Dogbert, send Bob the Dinosaur quickly!" Bob says to the building security officer, "I'm here to deliver a wedgie." The man replies, "Use the service elevator." Dilbert sits at his desk humming while the man next to him screams as Bob gives him a wedgie. Dilbert presses the elevator button and asks Bob, "What's the best part - the look on their faces or the way they yell?" Bob replies, "I'll leave that question to the philosophers."