Train Support Staff Comic Strips - Page 27
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Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
Man: My financial model in Excel is so complicated that I assume it's riddled with formula errors. But that's okay because management only uses the results when the figures support their schemes for career advancement. Uh-oh. I just realized that my life is ridiculous. Boss: Do you have hand-outs?
Man: We need to enhance our sector-relevant support for a suite of integrated risk assessment tools. Do you understand? Dilbert: Maybe. Is your point that you don't know how to communicate? Man: No. Dilbert: Oh. Then I didn't get it.
Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.
Boss: You've been selected for our executive development program. That means we can make you relocate to any godforsaken dirt stain we want. As soon as you make friends or find romance, we'll move you to someplace new and worse. It won't be the sort of work you'll enjoy, and the stress might kill you. If you turn down this opportunity, the company will forever label you as a loser. If you accept the offer, the company will train you to find pleasure in the discomfort of your underlings. I'm doing it right now! Dilbert: I HATE MY LIFE!!! Boss: Yes, yes, say more.
Man: Your lobbyist said I could have a lucrative job here someday if I support tax breaks for your company. I have offers from other bribers, so I thought I'd stop by and see how this dump compares. Dilbert: Suddenly I know too much. Man: Fetch me some coffee and I'll make your birthday a holiday.
Boss: Out budget for contact employees was eliminated. We'll have to pay you out of the training budget. So instead of doing the job yourself... you'll have to train Dilbert to do the job we're paying you to do. Dilbert: Why don't you just move some of the training budget to the contractor budget? Boss: If we reduce the training budget this year, we'll get less next year. Dilbert: So... you prefer paying two people to do the job of one? Boss: Right. Consultant: How do you stay in business? Boss: Our customers are even dumber than us.
Dogbert: This is Dogbert's tech support. How many I abuse you? Boss: I think my digital modem is broken. Dogbert: Please hold while I pretend to be testing it. Okay, it looks fine from here. The problem must be in your wiring. You'll have to rip out all of the wiring in your entire house to locate the problem. Boss: Are you sure? Because the lights on the modem aren't even on. Dogbert: That means you have moisture on your internal wiring. You'll also need to replace all of your plumbing and get a new roof. Boss: May I speak with your supervisor? Dogbert: Sure. But he sounds exactly like me.
Boss: I'm waiting for people to walk by so I can criticize you in front of others. Dilbert: What? Boss: I want the criticism to sting as much as possible so you'll be incented to do all the right things in the future. I guess it can wait until the staff meeting. Dilbert: That way I can enjoy the anticipation, too.
Tech Support: Hello, this is tech support. May I close your ticket now? Dilbert: Um... no. You haven't helped me yet. I just called you. Tech Support: I'm not evaluated on how helpful I am. I'm evaluated on how many trouble tickets I close. Your stubbornness is becoming an obstacle to my financial success. By the way, if our call gets disconnected, I count that as a closed ticket. Dilbert: I'll make it quick. Tech Support: What? What? I can't hear you. Dilbert: Son of a beach ball! On the plus side, my goal of hating one new stranger every day is right on track.