Customer Diservice Program Comic Strips - Page 27
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Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."
Dilbert, Wally, Alice, the Boss and another man sit at a conference table. The Boss says, "We've implemented an 'employee of the month award.'" The Boss explains, "The winner gets to park in a special space right behind the area reserved for managers!" Dilbert says, "That's like saying the very best employee isn't as good as the worst manager." The Boss replies, "No, you're just as good but . . . Uh . . . Less important." Wally says, "Personally, I'm feeling all charged up about this program!" Wally continues, "I'm going to work day and night to increase my chances for better parking!!" Everyone except the Boss laughs. Wally says, "But wait! I ride the train to work!" The Boss thinks, "We're off to a rocky start."
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "Please wait while I consult with somebody who has your exact same problem." Ratbert sits in the chair next to Dogbert. Dogbert asks him, "How do you compensate for a tiny brain, Ratbert?" Ratbert answers, "I just say I'm way too busy to learn. Then I get somebody else to do my work." Dilbert says into the phone, "I'm going to transfer you to an expert." Ratbert says, "Sometimes I pretend to be dead."
DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."
Tags #share accomplishments, #created dcoument, #desktop publishing, #two day class, #digitized photos, #color highlights, #multi column, #clip art, #icons, #visual mosaic, #add topic, #some content, #enjoy work
The Boss, Dilbert, Wally and Alice sit at a conference table. The Boss says, "Let's go around the table and share our accomplishments." Dilbert says, "I created a document this week." Dilbert continues, "But THIS is no ordinary document!" Dilbert explains, "I bought a $500 desktop publishing program and took a two-day class to learn it." Dilbert continues, "I incorporated digitized photos and color highlights in a multi-column page layout!" Dilbert continues, "Clip-art icons are sprinkled liberally around the page to form a visual mosaic!" Dilbert continues, "Next week - God willing - I'll add a topic and some content." The Boss says, "Do you remember when I said you should enjoy your work? I didn't mean it." Dilbert says, "Ooh."
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
The Boss: Sue was hired to run our new dignity enhancement program. Her charter is to help the employees feel good about themselves while they work harder for less money. Dilbert: How can we afford to hire somebody new? The Boss: Do you remember those cow orders you used to have?
The Boss: Our two goals this year are to downsize and to improve customer service. Dilbert: question: how can you improve service if you're getting rid f service people? The Boss: who do you think is screwing up the customer service? duh...
The Boss: "I saw the code for your computer program yesterday." "It looked easy. It's just a bunch of typing. And half the words were spelled wrong." "And don't get me started about your over-use of colons." Dilbert: "They remind me of you, sir."
"What makes these a 'value'?" "Value priced lottery tickets" "They're half the normal price, and yet the chance of winning is only one in ten million less." "Hey! This is for yesterday's lottery!" "And your point is...?