Customer Diservice Program Comic Strips - Page 29
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Man says, "Can I send our requirements to your fax?" Dilbert says, "Absolutely." Dilbert says, "I'll just travel back in time to 1995, when faxing was a good way to handle this sort of thing." Man says, "You realize I'm your customer, right?" Dilbert says, "Until you spend all of your money on new fax machones."
Dilbert says, "Our customer is asking for features we can't possibly deliver." The Boss says, "Say we can. We'll disappoint them later when it's too late to back out." Dilbert says, "Leaders don't like when you compare things to their honeymoons."
The boss says, "Asok, we're getting killed by bad customer reviews online." The boss says, "I need you to pretend you're several different customers and write positive reviews." Asok says, "Doesn't that break some sort of law?" The boss says, "Heck no. it only crosses some ethical boundaries and violates the term of service for the web site." The boss says, "And depending on your religious views, it might be a hiccup on your way to paradise." The boss says, "But I'm almost certain there won't be any jail time or eternal damnation." Asok says, "Well...okay." The boss says, "And be sure to defame our competitors."
The boss says, "Alice, you'll be acting manager next week while I'm on vacation." Alice says, "I can't. I'll be in a training class all week." The boss says, "Dilbert, you'll?" Dilbert says, "I'll be at a customer site all week." The boss says, "Carol..." Carol says, "I'll be getting my tubes tied." The Boss says, "Asok..." Asok says, "I'm going to my grandmother's funeral in India." Wally says, "Yes? Is there something you need me to do?" The Boss says, "Attend a funeral in India. Tell everyone you're Asok and you had a horrible accident." The boss says, "Tell them the acid destroyed your hair and your personality." Wally says, "That took an ugly turn."
The boss says, "I want you three to put together a teamwork award program." Wally says, "If we do a good job, can we give ourselves the award?" The boss says, "No." Alice says, "Great. Now I have no incentive to do a good job on this award thing." The boss says, "Keeping your job should be all the incentive you need." Dilbert says, "Then why does anyone need a teamwork award?" Wally says, "Let's just slap something together and randomly nominate people." Asok says, "I got a teamwork award and yet I feel no different." Dilbert says, "Yup."
The Boss says, "I?m glad your project was transferred to my department, Ronald." The Boss says, "Your project is flashy! It's sexy!" The Boss says, "But it's not worth funding because the revenue projections are puny." The Boss says, "Until something changes, you'll be in the limbo cube." The Boss says, "I'll trot you out whenever a customer or an executive visits." The Boss says, "You can show your sexy-flashy powerpoint slides while dreaming of being relevant." The Boss says, "If you work hard, someday you'll be totally forgotten." The Boss says, "Did you know that honesty makes people sad?"
The Boss says, "Our best sales guy asked for you to accompany him on a sales call." Dilbert says, "What's the secret of being a good sales person?" Coworker says, "You need to give customers the information they need?" Coworker says, "?Without getting in their faces so often that you become a nuisance." Coworker says, "For example, a customer would get sick of your face much sooner than mine." Coworker says, "So halfway through the sales call, you'll need to put this bag over your head while I close the deal." Man says, "It looks as if I win our bet." Coworker says, "No... wait for it..." Man says, "Whoa. How do you do that?" Coworker says, "It's called sales. Now you owe me a purchase order."
Dilbert: When do you expect to come out with a new model? Vendor: In about two months. Dilbert: I'll wait and buy the new model. Vendor: Did I say two months? I meant never. Dilbert: Never? That must mean your company is going out of business and won't support this product. Vendor: What's a length of time between two months and never that would cause you to buy now?" Dilbert: One year. Vendor: Our new model comes out in a year. Dilbert: I'll wait until then. Vendor: You're the worst customer ever."
The Boss: "Prepare a proposal for this customer." Dilbert: "Why me?" "You were walking by. I had it in my head." "We can't win this business. We don't have the right products or expertise." The Boss: "Just say we do. We'll figure it out later." Dilbert: "They know we don't. And we'd still be the most expensive bidder." The Boss: "Bid low. We'll make it up with change orders and unexpected essential upgrades." Dilbert: "In other words, I've been randomly assigned to create lies for a proposal we can't win for a service we can't perform." The Boss: "You make competing sound bad."
Alice: "What are you doing?" Dilbert: "Carpet fishing." "It's a sport I invented." "I divided the carpet in my cubicle into a numbered grid." "Then I wrote a computer program that randomly picks a carpet location and a type of fish about once an hour." "If it picks the carpet location where I happen to be dangling this string, it means I hooked a fish." "Yesterday I caught a marlin." "Did you come here for some reason other than to spoil the salmon run?"