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 - Dilbert by Scott Adams

Share August 17, 1994's comic on:


Tags #customer service, #downsize, #improve service

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The Boss: Our two goals this year are to downsize and to improve customer service. Dilbert: question: how can you improve service if you're getting rid f service people? The Boss: who do you think is screwing up the customer service? duh...

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 - Dilbert by Scott Adams

Share July 28, 1991's comic on:


Tags #Dogbert, #friend, #service, #questions, #accidentally, #borrowed, #tool, #lethal, #trap, #qualified, #sea monkeys

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The sign over Dogbert's desk reads, "Dogbert's Find-A-Friend Service." A man says, "I'd like to find a friend." Dogbert says, "Have a seat." Dogbert says, "I need to ask a few questions, so I don't accidentally match you with somebody who's too good for you." Dogbert says, "One: When a friend doesn't return a borrowed tool, do you? a: Make sarcastic comments; b: buy a new tool; c: set a lethal trap." The man answers, "C: Set a lethal trap." Later, Dogbert reads the results of the test and says, "I'm afraid you haven't qualified for a normal friend . . . I could set you up with somebody who's new in town, but it wouldn't last." Dogbert says, "There's one option . . . Two, if you count growing sea monkeys." The man stands at Dilbert's door. Dilbert says, "Yes, I hate sea monkeys too. Who are you?"

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 - Dilbert by Scott Adams

Share January 25, 1996's comic on:


Tags #troublesome customers, #service costs, #eliminated

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The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."

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 - Dilbert by Scott Adams

Share January 26, 1996's comic on:


Tags #reduced service costs, #technical support, #unlisted phone number, #customer email, #freinds, #don't have freinds

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Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."

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 - Dilbert by Scott Adams

Share March 04, 1996's comic on:


Tags #executive summary, #approval page, #executives, #understand, #know less, #aaa road service, #uphill

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Dilbert stands in front of the Boss's desk. The Boss hands him a document and says, "Add an executive summary to the approval page." The Boss continues, "Keep it simple. Our executives don't understand as much about technology as I do." Dilbert asks, "How could they know less than you do? You haven't figured out how to make your car go uphill." The Boss replies, "Wrong; I got AAA road service."

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 - Dilbert by Scott Adams

Share November 05, 1996's comic on:


Tags #dogbert consulting, #credibility, #money, #better spent consulting, #downsizing, #analysis, #upgrade deluxe service, #science

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The Boss, Dogbert and Wally sit at a conference table. The Boss says, "I hired the Dogbert Consulting Company to add credibility to my decisions." Dogbert wears a sorcerer's hat. Dogbert says, "As my analysis shows, it's much better to give your money to me than to waste it on future downsizees such as yourselves." Wally asks, "What analysis? This is a page ripped out of the magazine in our lobby." Dogbert replies, "Perhaps you should upgrade to my deluxe service."

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 - Dilbert by Scott Adams

Share February 21, 1993's comic on:


Tags #Dogbert, #digital, #dating, #service, #loser, #velveeta, #digitize, #picture, #hair, #nose, #tan, #photoshop

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Dogbert sits at a desk in front of a sign that says "Dogbert's Digital Dating Service." A man enters and says, "I'm a loser. Sign me up." Dogbert aims a camera at the man and says, "Say 'Velveeta.'" The man smiles. Dogbert sits at a computer and says, "Now we digitize your picture for the database." Dogbert says, "I could add some digital hair." The man replies, "Good idea." Dogbert says, "Maybe I should bob your nose and give you a tan." The man says, "That's fair." Dogbert asks, "Whiten teeth? Smooth wrinkles? Hide stomach? Thicken lips?" The man replies, "Yes" to all of his questions. The man looks at the final photo and says, "I look like Sandra Bernhard." Dogbert replies, "Yeah, but you have to admit it improves your odds."

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 - Dilbert by Scott Adams

Share September 22, 1996's comic on:


Tags #use speakerphone, #voice mail, #speaker phone, #inconsiderate, #too stupid, #annoying, #bob dinsoaur, #wedgie, #service elevator, #look on face, #way they yell, #philiosphers

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A man sits in his cubicle thinking, "It's time to use my speakerphone to do voice mail." The man thinks, "I can't remember if I use the speakerphone because I'm inconsiderate or because I'm too stupid to know how annoying it is." The man thinks, "I'll leave that question to the philosophers." The man screams, "Hi. Thanks for the information. Talk to you later!!!" The man shouts, "Did I tell you about my cyst?" Dilbert hears the man yelling and sends an e-mail message that says, "Dogbert, send Bob the Dinosaur quickly!" Bob says to the building security officer, "I'm here to deliver a wedgie." The man replies, "Use the service elevator." Dilbert sits at his desk humming while the man next to him screams as Bob gives him a wedgie. Dilbert presses the elevator button and asks Bob, "What's the best part - the look on their faces or the way they yell?" Bob replies, "I'll leave that question to the philosophers."

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 - Dilbert by Scott Adams

Share December 22, 1996's comic on:


Tags #10 year anniversary, #service anniversary catalog, #ceremony, #speech, #pick out gift, #catalogue, #golf ball, #t shirt

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Carol tells Wally, "Today is your ten-year anniversary, Wally." Carol says, "Pick a gift from the service anniversary catalog." Wally asks, "Is there a ceremony?" Carol replies, "Yeah. We just had it." Wally asks, "May I say a few words?" Carol replies, "Anywhere but here." Wally looks through the catalog and tells Dilbert, "The selection of gifts at the ten-year level is somewhat meager." Dilbert says, "The golf ball is nice." Wally says, "I'm leaning toward the 'I'm with stupid' shirt." Dilbert says, "All I see is a blank shirt." Wally says, "It comes with a fabric pen." Dilbert says, "I can almost feel the love our company has for us." Wally asks, "What do you mean 'us'?"

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 - Dilbert by Scott Adams

Share May 18, 1997's comic on:


Tags #restaurant, #tipping waitress, #14 % tip, #service was excellent, #cheap, #lying, #unscrupulous weasel, #bad sevice

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Wally, Alice and Dilbert sit at a table in a restaurant. The waitress hands them the check and says, "Thank you. Please come again." The waitress thinks, "After I'm dead." Dilbert says, "If we each put in twelve dollars, that will give her a healthy fourteen percent tip." Wally says, "The service was excellent. I'll put in a little extra." Dilbert and Alice say, "Me too." Dilbert counts the money and says, "That gives us . . . Um . . . Only thirty-four dollars." Dilbert says, "One of us is a cheap, lying, unscrupulous weasel." They look at each other. Dilbert says, "Or maybe the service was bad." Wally says, "She didn't smile enough." Alice says, "Same as last week."