Brief Customer Survey Comic Strips - Page 3
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The Boss, Wally and Dilbert sit at a conference table. The Boss says, "The employee survey showed that 95% of the company believes we have no consistent strategy." The Boss continues, "So the executives formed a 'quality team' to determine the root cause of the problem." A man points to a chart and says to three people seated at a table, "We've narrowed it down to either 'employees are ninnies' or 'we deserve more stock options.'"
Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."
Dilbert reaches for a modem in a computer store. A man says, "No, you fool. That modem will never fit your need." Dilbert reads the box and thinks, "The specs look okay." The man yells, "You're an idiot compared to me! Put that down! It's the wrong interface! The WRONG interface!!!" As Dilbert hands the modem to a salesclerk at the cash register, the man clutches Dilbert's shirt and growls. Dilbert asks the clerk, "Is he on commission?" She answers, "Yeah, he pays us a dollar a customer."
Dilbert stands at the front of a conference room. He says, "I've been asked to brief everybody on the company's policy for protecting secret information." Dilbert continues, "All secret information must be locked up at night." Dilbert continues, "Our secrets could be of great value to our competitors." Dilbert continues, "In fact, some companies try to buy the secrets of their competitors." A woman asks, "Just out of curiosity, how much would our competitors pay for our secrets?" Dilbert replies, "Oh, I dunno . . . Maybe several times your annual salary." The people at the table smirk at each other. Dilbert thinks, "I don't think this was some of my best work."
The Boss says to Dilbert and Alice, "The results of the employee satisfaction survey are in. Scores for my department are dismal." The Boss continues, "I'm assigning you to the satisfaction task force until the problem is solved." Dilbert and Alice look upset. Dilbert says, "Please . . . Anything but that . . ." The Boss asks, "How satisfied are you NOW?"
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
Alice, the Boss, Wally and Dilbert sit at a conference table. The Boss says, "The results of the employee survey have been tabulated." The Boss continues, "As always, employees say they are underpaid, blah, blah, blah, and management is incompetent." Alice asks, "And your bizarre, unworldly response will be?" The Boss replies, "Everyone gets a travel alarm clock with the company logo!"
Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.
The Boss, Dilbert and Wally sit at a conference table. The Boss says, "We did an industry survey to see how your salaries compared to the average." The Boss continues, "We didn't get the numbers we hoped for, so we broadened the definition of 'our industry.'" Wally says, "I'm so happy to be in the industry of 'high technology, textile workers, teen-agers, and dead people.'" Dilbert says, "I feel overpaid."
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."