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The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
Ratbert stands behind Wally's desk and says, "I'm from the finance department. I'm here to reduce costs." Ratbert continues, "It might seem like all I do is come up with short-sighted ways to save money while making your job harder. But there's another side to this story." Wally asks, "And that would be . . . ?" Ratbert answers, "I forget."
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
The Boss reads a document and tells Dilbert, Wally and Alice, "The company announced that we will 'abandon our strategy of making good products . . .'" The Boss continues, "From now on we'll 'pursue a desperate strategy of mergers, business spin-offs, fruitless partnerships and random reorganizations.'" The Boss reads, "And we'll accelerate our program of paying the good employees to leave." Dilbert asks Wally, "Stock price?" Wally looks at his monitor and replies, "Up three points."
Catbert stands on a monitor and says, "Are you stressed out, Wally? I have a solution." Catbert continues, "Start smoking. That way you'll have frequent company-sanctioned breaks throughout the day." Wally asks, "This is your strategy for downsizing, isn't it?" Catbert offers a pack of cigarettes to Wally and says, "Try it, you big wuss."
Alice, Ratbert and Wally sit at a conference table. Ratbert says, "'Wal-Mart's' business strategy was very successful. You can learn from their example." Alice asks, "Does their strategy involve sitting around and making irrelevant comparisons to other companies?" Ratbert replies, "All I know for sure is that they don't let rats try on all the pantyhose in the store." Wally says, "Good strategy."
Ratbert stands in front of a dry erase board and says, "Your strategy options can be shown in this matrix." Dilbert and the Boss sit at a conference table listening to the presentation. Ratbert continues, "The four boxes are 'Something . . . Something . . . Some other thing and whatever.'" Ratbert continues, "In phase two I hope to turn this matrix into concentric circles with labels and arrows." The Boss thinks, "I'm under the consultant's spell."
A woman points at a chart and says, "My study shows that the companies with 'Family Friendly' policies have higher profits." Dilbert sits in the audience with Wally, Alice and other employees. He raises his hand and says, "Question: Do family policies cause high profits or do high profits simply camouflage the true costs of the policies?" The woman says, "We'll take a five-minute break so the married people can slap you for asking that." Dilbert says, "Ouch!"