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The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
"If we know our senior executive is making a bad decision, shouldn't we tell her?" "Hmm, yes. Let's end our careers by challenging a decision that won't change. That's a great idea." "I'm getting mixed signals here." "And let's pull our neckties until it hurts!"
Dilbert: I'm going to the big technology show. Dogbert: what do you do there? Dilbert: I will wade though vast sea of mostly curly haired guys with facials hair and glasses and I will look at thousands of indistinct products, Dilbert: Its like salmon returning to it birthplace. Dogbert: But without the spawning opportunities,
The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
"Dogbert: Ethics Advisor" "We know our products are killing people, but we're claiming the studies are flawed." "We're planning to focus our advertising on the youth markets in poor urban areas." "So, given all that, is it okay for me to steal office supplies?" "I'd have to say yes."
The Boss says, "I'm putting you in charge of getting our 'ISO 9000' certification." The Boss continues, "We don't know what it is but it looks great on brochures." Dilbert says, "I think it certifies that we follow a consistent process." The Boss says, "That's us, we always lie on our brochures."
A new worker says to Dilbert and Wally, "I've only worked here one day but I thought of a great idea." The Boss runs in with a fire hose and soaks the new employee with a stream of water. Dilbert says to the drenched worker, "The first idea is always the toughest." Wally adds, "The urge eventually goes away."
The Boss hands Dilbert a document and says, "I'm asking everybody to quantify their contributions to revenue. Your pay will depend on it." The Boss continues, "I realize this is hard to quantify because you're designing future products but . . . " Dilbert writes a figure on the paper and says, "Here you go." The Boss reads what Dilbert wrote and says, "A billion dollars? It's as if you cynically believe we can't track these numbers." Dilbert replies, "That crossed my mind."