Customer Focus Comic Strips - Page 3
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A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
The Boss tells Wally and Dilbert, "I just arranged to have my body cryogenically frozen before my death." The Boss continues, "In a hundred years I'll be revived and cured. That way, future generations will get the benefits of knowing me." Wally says, "I hope you have a good warm coat." The Boss asks, "Coat? Nobody said anything about needing a coat." Wally explains, "Obviously you need a coat. It's freezing in that cryogenic chamber. You'd better wear long underwear too." Wally continues, "Don't let then tell you otherwise. Remember, the customer is always right!" The Boss walks away thinking, "I want a space heater in there too!" Dilbert tells Wally, "That wasn't nice." Wally replies, "I did it for future generations."
Dilbert sits across from the Boss's desk. The Boss asks, "So, what have you accomplished this year?" Dilbert thinks, "I hate performance reviews." Dilbert replies, "Well, I used my empowerment to create a new paradigm." Dilbert continues, "And I teamed across functional boundaries to improve quality." Dilbert continues, "I dare say I was customer-focused and market-driven!" Dilbert holds his arms out and says, "I proactively found excellence in the midst of chaos!" Dilbert continues, "I re-engineered my core processes and embraced change!" Dilbert stands up and bows. He says, "I give you - Dilbert - the perfect employee!" The Boss asks, "Was that sarcasm?" Dilbert replies, "To be honest, I don't know either."
Dilbert sits at a conference table with Stan and a customer. Stan says, "And our product has a thirty terabit RAM cache, just like your company needs. Tell him, Dilbert." Dilbert says, "It has no RAM." Stan continues, "And it's capable of detecting tachion field emissions." Dilbert says, "You're confusing use with 'Star Trek' again, Stan." Stan continues, "We'll build that stuff into the next free upgrade." The customer replies, "We'll take it!" Dilbert thinks, "Beam me up, Spock. There's no life on this planet."
Dilbert: Stan, you promised the customer things that engineering can't possibly deliver do you know what this means?! Stan: It means I'm great salesman and you're a putrid engineer. Maybe you should consider taking classes at night. Dilbert: Karate classes.
Dogbert: Invest you money in my reincarnation fund and you'll be rich in a future life. Man: But I a rich in this life, for I have love in my heart and music in my soul. So, can you help me push my van home? Dogbert: It looks like you'll also have sharp pain in your muscles.
Dogbert: I found a way to profit from my innate cuteness. Introducing the limited edition "Baby Dogbert" ceramic figurine! Dilbert: I see - its a first aid device to induce vomiting. Dogbert: The focus group was a disaster.
Dilbert: we in engineering think of the marketing department as our customer, Fred. FRED: Thats great. Id like you to do a technical feasibility study for me. Wally: would that require any work? I said "customer" not boss.
Dogbert: The end of the world is coming in the year 2000. Therefore, you should give me your money before its too late. Dogbert: It is written that money is evil, I'll keep your money in Dogberts special "evil be gone" device. And its completely deductible. ...from your savings. CUSTOMER: So Im actually making money!
"What makes these a 'value'?" "Value priced lottery tickets" "They're half the normal price, and yet the chance of winning is only one in ten million less." "Hey! This is for yesterday's lottery!" "And your point is...?