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DOGBERTS TECH SUPPORT Dogbert sits at a desk using a computer. He says into the phone, "According to my online database, our product isn't compatible with your computer." Dogbert continues, "It's also incompatible with all other computers and all other software including our own." Dogbert continues, "And those red blotches on your hands - that's because our box is made of poison ivy."
Dilbert and Alice watch as Dogbert points to a diagram and says, "Your target market is the high income group. They're the only ones who can afford your product." Dogbert continues, "More specifically, they must be rich, tasteless and easily amused. I've located a cluster of them to study." Dogbert stands behind a bush on a golf course and watches two golfers. One golfer says, "That dog's watching us golf again."
The Boss says to Dilbert, "I hired a professional to help us design our product interface." The Boss continues, "His last job was as an international terrorist. It's not a perfect fit but he went to Yale." Dilbert sits at a table and says to the man sitting with him, "So, I hear you went to Yale, Sven." Sven answers, "I yust got out last week."
Dilbert stands behind a man with an eye patch who is working on his computer. The man says, "My theory is that a computer interface should hurt the user." The man continues, "So I designed some new sounds into our product. We've got 'sound of puking,' 'fingernails on blackboard' and 'bird hitting window.'" Dilbert looks ill. The man continues, "But suppose the user does something WRONG. Then we have the sound of a puking bird hitting a blackboard." Dilbert falls down.
The Boss, Dilbert and a man with an eye patch sit at a conference table. The man says, "Sure, we could bring some strangers in to test out product for ease of use . . ." The man continues, "But that could take all afternoon and cost at least a hundred dollars." The man continues, "And all it proves is strangers are stupid." The Boss says, "Sometimes they have good candy."
Tags #protects webs prodcuts, #engineer, #pads schedule, #six months, #build prodcut, #play doom, #computer, #add people, #tiny empire, #eighteen months, #sales people, #irrational desire, #beta test, #technology, #engineering
Dogbert holds a pointer and stands next to the caption, "How Nature Protects Weak Products." The caption says, "First, the engineer pads his schedule." Dilbert and the Boss sit at a conference table. The Boss asks, "Six months?" Dilbert replies, "At least." Dilbert thinks, "One month to build the product and five months to play 'Doom' on my computer." The caption says, "Then the manager pads the schedule as a clever negotiating ploy." The Boss tells an executive, "One year . . . Unless you add people to my tiny empire." The caption says, "Then the vice president pads the schedule to avoid looking bad to the president." The VP kisses the president's toes and says, "Eighteen months." The caption says, "Meanwhile, the sales people are making up numbers because nobody tells them anything." A man tells a woman, "Two months . . . And it solves every problem you have!" The caption says, "This causes the customers to develop irrational desire for the product." A woman says into the phone, "Give me the 'beta' test version in one month." The caption says, "Thus nature disguises weak products as 'beta.'" The woman looks at a device and says, "Cardboard? That's stupid." Dilbert replies, "Oh . . . Then it's beta."
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
Dogbert sits in Dilbert's office with a laptop balanced on his lap. He says to Dilbert, "Tell me your greatest accomplishments at work. I'll use that to hype you up with your boss so you get a big raise." Dilbert says, "I wrote a draft of a white paper on a strawman process to reengineer our product process." Dogbert asks, "And what was the impact of that work?" Dilbert answers, I think some owls lost their woodland habitats."
Wally and Dilbert at a conference table with a vendor. Dilbert looks at a product and says, "Your company makes an attractive little product, Jim." Dilbert hands the unit back to Jim. Dilbert says, "But we've decided to go with a vendor whose product actually works." Jim stands up suddenly, causing Dilbert's tie to fly straight up. Jim screams, "Fools!!! I'll crush you!!!" Jim continues, "I'll tell your boss you made a stupid decision!! Your careers will be ruined and I'll get the contract anyway!!" Wally says, "You can't scare us! Do you think our boss will believe a vendor over his own loyal employees?" Wally and Dilbert cross their arms and think, "Must . . . keep . . . a . . . straight . . . face . . ." Wally, Dilbert and Jim erupt in laughter. Dilbert says, "We'll take a million units." Jim says, "Take two million and I'll see that you get nice raises."
Stan in marketing works at his computer while Dilbert looks over his shoulder. Dilbert says, "Everybody in engineering uses this program I wrote. I think marketing should turn it into a product." Stan replies, "I wouldn't buy this." Dilbert tells Stan, "That's irrelevant because the target market would be engineers." Stan says, "Engineers think the same as marketeers." Dilbert replies, "If that were true we'd be sitting in a cave trying to decide if rocks are edible." Stan points to the computer and says, "You know, you could keep recipes on this."