Center Balanced Comic Strips - Page 3
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Catbert sits between Dilbert and the Boss with a piece of paper in front of him. He announces, "There aren't enough friendly people to fill our call center jobs." Catbert turns to the Boss and explains, "All we can find are angry people who refuse to put their telephone headset mircrophones near their mouths." A call center operator, with her telephone headset microphone turned completely away from her head, says, "No, I'm sure the problem is on your end."
THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
The boss, Wally, Alice and Dilbert are at a conference table. The boss says, "Wally, what's the status of our vital records protection plan?"` Wally thinks, "Think fast." Wally says, "I..uh...did extensive interviews with key stakeholders." Wally continues, "Then I..uh...formed a plan.." Wally says, "Now all the records are digitized and stored with 512 bit encryption..." Wally continues, "..At the center of the earth..on natural magnets." The boss says, "I meant you should read the project team's status report." Wally, reading, says, "They claim to have a plan. Liars."
The Boss: So, mister rather, why should I hire you to work in my call center? Ratbert: I thrive on the challenge of inhumane working conditions. Watch me go without a rest room break for four hours, The Boss: You're hired.
Designing a Call Center Dilbert: If the employees get the svolume of calls per day they will wish they were dead. Dilbert But they won't be dead, just too beaten down to look for better jobs. Dilbert: I dont know how to make it any more inhumane. The Boss: we can punish them for not being cheerful.
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Dilbert: Ive been ordered to build a company call center with inhumane working conditions for the employees. ut I don't feel guilty because Im only acting under orders and maybe they did something to deserve it. I might need your help to demonize them. Dogbert: Im all over it.
The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.
Wally and Dilbert are walking down the hall. Dilbert says, "There's Ted. He never sent me the information he promised." Wally and Dilbert stop when they come up to Ted. Dilbert asks, "Why have you ignored my request, Ted?" Ted says, "I was killed by a squadron of giant military squirrels." Wally tells Dilbert, that "He doesn't respect you enough to tell a plausible lie." Dilbert screams, "I demand a PLAUSIBLE lie!" Ted responds, "Okay, maybe I WASN'T killed by giant military squirrels." Ted continues, "But I WAS imprisoned in their secret lair at the center of the earth." Wally and Dilbert are walking away. Wally: "You can't prove that one either way." Dilbert: "He did say it was a "secret" lair."