Customer Focus Comic Strips - Page 3
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Dilbert: We need to change one of the links on our website. Boss: Pull together a study team, do a focus group, get buy-in from all departments, and present it at the next division meeting. Dilbert: I changed it while you were yammering. Boss: Let us never speak of this again.
Dilbert: Can I go with you to the customer meeting? I'm worried you might promise something we can't deliver. The Boss: Don't be ridiculous! I've been having customer meetings without engineers for years. Dilbert: I know and they all turn into disasters. The Boss: You worry too much! Everything will be fine! Man: Can you replace our data centers with blockchain? The Boss: Give us two days.
Male Employee: Do you have an hour to meet next week? Dilbert: Let me check my calendar. Next week is not good. Male Employee: You don't have one hour of free time all week? Dilbert: Well, this is awkward. The problem isn't my schedule so much as your total lack of value relative to my alternatives. Male Employee: Maybe we could meet over lunch? Dilbert: I like to focus on my sandwich.
Narrator: Dogbert The Reporter. Dogbert: How did hackers get access to your customer data? CEO: I'm told they used something called "our A.P.I." to suck out all the data. Dogbert: I'll just say you'er stupid. CEO: Why does everyone always say that?
Boss: Hackers got our customer data. Write a press release saying we are sorry and it will never happen again. Tina: Is any of that true? Boss: Part of it is. Tina: Which part. Boss: Hackers got our customer data.
Man: Would you like to sign up for our customer loyalty program? Dilbert: Why would I do that? Man: If you don't we'll overcharge you on your purchases. But if you sign up, we will add a new level of complexity to your life that will make you hate us. Dilbert: I'll stick with the customer disloyalty program. Just overcharge me and I'll never come back. Man: You can get ten percent off your purchase today if you fill out an online customer survey and enter our store code. Dilbert: Please just overcharge me and let me leave! Man: I almost hesitate to ask which extended warranty option you want.
Dogbert: My research shows that your ideal customer is a male Olympic athlete between the ages of 120 and 145. And just to be safe, you want that guy to not have a Yelp account. Boss: How many people are in that group? Dogbert: None, but my research will help you double that.
Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.
Boss: I need you to do a financial analysis on upgrading our customer tracking software. Dilbert: What conclusion do you want me to reach? Boss: We'll do whatever the data says. Dilbert: Which is...? Boss: I already bought the upgrade.