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Dogbert: I plan to use my new wealth to build an amusement park. Dogbert: Dogbertland will have thrilling rides like "The wedgie" and I'll have a maze in front of the restrooms. Dilbert: The customers will hate this. Dogbert: If they want fun they can build their own park.
Dogbert: My market research indicates that 50 % of your customers are above the median age. But the shocking discovery was that 50 % were below the median age. The Boss: what percent are exactly the median age? Dogbert: Im proposing to study that impasse two.
"From now on, I'm going to charge anybody who gives me their opinion." "People are idiots. If I have to listen to their opinions, I deserve compensation." "You're forgetting that 'from the mouths of babes...comes...something good." "That'll cost you a buck."
DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."
Dogbert stands on a podium addressing a crowd of office workers, including Dilbert, Wally and Alice. Dogbert says, "As new owner of this company I hereby ban all meetings over one hour. The dress code is casual. Status reports are optional!" Dogbert continues, "No more mission statements or 'visions.' Our motto is 'have fun, satisfy customers, make money.'" Dilbert sleeps in his chair. In Dilbert's dream, Dogbert concludes his speech to the employees, "And stock options for all." Outside Dilbert's cubicle, Dogbert says to the Boss, "We can fit five more in this cubicle if we remove the chair."
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
Dilbert sits at his computer. An employee peers around the door of Dilbert's cubicle and says, "Ha ha! Now that the engineers must charge their time to marketing, we OWN you!" Dilbert replies, "I'll just reprogram your computer through the LAN so its radiation will alter your DNA." The employee asks, "Is that possible??!" Dilbert responds "As far as you know."
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dilbert and Dogbert sit at a table reading documents. Dilbert says, "I have to turn this fifty-page proposal into a one-paragraph executive summary for our CEO. It's impossible." Dogbert responds, "Simple." Dogbert says, "How about 'give us three million dollars so we can buy cool technology, pump up our resumes and escape this festering boil you call a company?'" Dilbert says, "I feel obligated to say something about our customers." Dogbert says, "How about 'I'm glad I'm not one of them.'"
Dilbert, Wally, the Boss and another employee sit at a conference table. Dilbert holds a software box and says, "At long last our product is complete. It ships tomorrow." The other employee says, "That's terrific. I only have a few additional features to add and the marketing department will be happy." The Boss says, "Okay." The Boss continues, "I believe that our customers want hardware, not software." Wally says to Dilbert, "It's times like this I wish I were a psychopath." Dilbert asks, "You're not?"