Customer Focus Comic Strips - Page 3
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Dilbert sits at a conference table with Stan and a customer. Stan says, "And our product has a thirty terabit RAM cache, just like your company needs. Tell him, Dilbert." Dilbert says, "It has no RAM." Stan continues, "And it's capable of detecting tachion field emissions." Dilbert says, "You're confusing use with 'Star Trek' again, Stan." Stan continues, "We'll build that stuff into the next free upgrade." The customer replies, "We'll take it!" Dilbert thinks, "Beam me up, Spock. There's no life on this planet."
Dilbert: Stan, you promised the customer things that engineering can't possibly deliver do you know what this means?! Stan: It means I'm great salesman and you're a putrid engineer. Maybe you should consider taking classes at night. Dilbert: Karate classes.
Dogbert: I found a way to profit from my innate cuteness. Introducing the limited edition "Baby Dogbert" ceramic figurine! Dilbert: I see - its a first aid device to induce vomiting. Dogbert: The focus group was a disaster.
"As my dogumentary begins, we see the engineer hard at work." "Suddenly, he leaps into action! Years of training and experience come into focus!" "The screen saver has been deactivated. But doubt sets in...was there a better way?" "I should have moved the mouse."
The Boss: Our two goals this year are to downsize and to improve customer service. Dilbert: question: how can you improve service if you're getting rid f service people? The Boss: who do you think is screwing up the customer service? duh...
The Boss: "I've never managed marketing people before. But a good manager can manage anything." "So...I order you to go do marketing things...like segmenting and focus groups..." "And keep focusing and segmenting until we dominate the industry!!!" Worker: "Well, I'm motivated."
The Boss: Two people in a focus group loved our product. So we're doubling our production. Dilbert: The opinions of two people are not statically useful. ...especially if you're one of the two people. The boss: I knew those free sandwiches were too good to be true.
"Dogbert: Ethics Advisor" "We know our products are killing people, but we're claiming the studies are flawed." "We're planning to focus our advertising on the youth markets in poor urban areas." "So, given all that, is it okay for me to steal office supplies?" "I'd have to say yes."
Wally says to the Boss, "I don't understand how the new reorganization will help us 'focus on our core business.'" Wally continues, "Did our core business change? Or are you saying that EVERY reorg prior to this was a misdirected failure?" The Boss asks hypothetically, "Wally, when a car gets a flat tire, what do you do?" Wally answers, "Well, if I'm you, I rotate the tires and drive home."
Dilbert reaches for a modem in a computer store. A man says, "No, you fool. That modem will never fit your need." Dilbert reads the box and thinks, "The specs look okay." The man yells, "You're an idiot compared to me! Put that down! It's the wrong interface! The WRONG interface!!!" As Dilbert hands the modem to a salesclerk at the cash register, the man clutches Dilbert's shirt and growls. Dilbert asks the clerk, "Is he on commission?" She answers, "Yeah, he pays us a dollar a customer."