Search Results for "customer service"
Share March 01, 2015's comic on:
Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.
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Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.
Share March 06, 1991's comic on:
Dogbert stands in front of several men and says, "Dogbert's School for Self-Service Gas Station Attendants will not be easy." Dogbert says, "Phillips! What would you do if a customer couldn't figure out how to use the pumps?" Phillips answers, "Nothing. It's self-service." The man sitting next to him thinks, "Great . . . there goes the curve."
Share October 23, 1992's comic on:
Dogbert sits at a desk under a sign that says, "Dogbert's Dating Service." A man says, "I'd like to sign up." The customer continues, "Although deep down I know that all of the people in your service are men, I cling to the fantasy of meeting the woman who modeled for your brochure." Dogbert says, "She's taken, but I can match you with somebody named 'Francis' or 'Kris.'" The man replies, "There's hope!"
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Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Share October 03, 2002's comic on:
Dilbert is meeting with a salesman. The salesman says, "We provide win-win scenarios and customer-focused solutions." Dilbert responds, "Uh.. Okay.. But what is the actual product or service you sell?" The salesman says, "We don't sell; we partner." Dilbert responds, "I don't buy; I shovel."
Share April 28, 2002's comic on:
The Boss walks into a meeting and says, "Hey, it's a meeting with our favorite customers!" The Boss continues, "It's lucky I was passing by." The Boss continues, "I don't know what this meeting is about but I'm sure it needs some management perspective." The Boss continues, "Our top priority is quality. Our other top priority is price.. and service.. and ..." Headline: One Hour Later. The Boss concludes, "And that's why circles are round." The customer looks at her watch and says, "We flew here for this meeting and you used up all of our time saying nothing." The customer stands up and exclaims, "You stole a day of my life! I will hunt you to the end of time! Revenge will be mine!" The Boss and Dilbert are alone in the conference room. The Boss says, "Is it just me or is that phrase starting to be overused?"
Share June 18, 2011's comic on:
Asok: Wally, should I try to become indispensable so I won't be fired? Wally: No. Indispensable people end up working too hard because they can't risk showing anyone else how to do what they do. Asok: Being useless seems riskier. Wally: Have you seen the tie clip I got for 20 years of service?