Customer Success Comic Strips - Page 3
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Dilbert, Alice and Wally stand in Ted's cubicle flicking their fingers. Dilbert says, "Look, Ted! We get paid the same as you but all we're doing is standing around and flicking our fingers." Dilbert continues, "Come join us and flick your fingers in joyous celebration that our performance is not linked to our pay." The Boss sits at his desk listening to the flicking and thinks, "I don't know what success sounds like, but I'll bet this isn't it."
The Boss, Dilbert and Wally sit at a conference table. The Boss says, "We're changing the salary plan to make a bigger portion depend on the success of the team." The Boss continues, "We reason that if your pay depends on the success of co-workers, then your priorities will change." Wally and Dilbert look at each other. Wally and Dilbert stand by the printer. Wally looks at a document and says, "Now THAT'S a pretty resume!" Dilbert says, "Stop hogging the good printer."
Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."
The Boss hands Dilbert a sheet of paper and says, "From now on, salaries will be based on your predicted success, not your past performance." While Dilbert reads the report, the Boss says, "We ran a computer model against your education and DNA information. We predict you'll die in a stapler mishap within a week." Dilbert asks, "What if I disagree with this prediction?" The Boss points at Dilbert and says, "Write up your opinion and staple it to the analysis."
An employee from the finance department stands beside an overhead projector, giving a presentation to Dilbert and Alice. The man says, "Here's your latest budget cuts. But please don't kill the messenger from finance, ha ha!!" The man continues, "I recommended a 20% cut. A quick glance around the room tells me you're not on the success vector anyhoo, so nothing lost." The finance employee hangs out the window, tied up in the overhead projector's power cord. He says, "Tough room."
The Boss, Carol, Dilbert and Wally sit at a conference table. The Boss says, "We're poised for success. We expect huge earnings and increased market share!" Looking at a document, the Boss says, "Next on the agenda . . . There will be no raises because it will be a difficult year . . ." The Boss says, "Carol, I thought I told you to put the 'United Way' update between those two agenda items." Carol says, "Oopsie."
Dilbert reaches for a modem in a computer store. A man says, "No, you fool. That modem will never fit your need." Dilbert reads the box and thinks, "The specs look okay." The man yells, "You're an idiot compared to me! Put that down! It's the wrong interface! The WRONG interface!!!" As Dilbert hands the modem to a salesclerk at the cash register, the man clutches Dilbert's shirt and growls. Dilbert asks the clerk, "Is he on commission?" She answers, "Yeah, he pays us a dollar a customer."
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
The Boss, Alice and Dilbert sit at a conference table. The Boss says, "You employees are the key to our economic success." The Boss explains, "Anytime we need a little stock-price boost, we just fire another batch of you. It's like printing money!" The Boss holds up a chart and says, "In fact, 'incompetence' has become our most profitable product." Alice says, "Wow. It beat out 'lying to customers.'"
Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.