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The Boss says, "I cut the quality control budget to free up funds to increase our sales force." Dilbert says, "So your strategy is to sell a larger volume of defective products?" The Boss says, "The quality will be fine. The tests will just take longer." Dilbert says, "So...It's an antique thing?"
The Boss says, "I have a new job for you. Our product is defective and it's killing customers." Dilbert says, "You want me to organize a recall?" The Boss says, "No." Dilbert says, "Engineer a fix?" The Boss says, "No." The Boss says, "You'll need overalls, several barrels of bleach and some sort of scrubby brush."
Worker: I have to disagree with you , dilbert. Gilbert: Actually, you odnt disagree with me, Worker: I dont? Dilbert: No, You think you disagree with me, but your mistaken. Dilbert: You're simply experiencing an illusion caused by the limits of your comprehension. If you were able to fully comprehend both the problem and my recommendation solution, you would agree with me. Dilbert: So what appears to be a difference of opinion if just you wrestling with your own defective brain. Dilbert: There's no reason to get the rest of us involved in that mess. Have you ever noticed that clarity makes people angry?
The Boss says, "I can't give you a raise because your project is behind schedule." Dilbert says, "That's because the vendor delivered defective equipment." The Boss says, "It is your job to anticipate that sort of problem and head it off." Dilbert says, "It isn't possible to anticipate and head off every improbable event." The Boss says, "Well, you could have picked a more reliable vendor." Dilbert says, "You told me to use this vendor because the sales guy took you golfing and bought you a hat." The Boss says, "Well, you should have seen that coming and burned down all hat factories a year ago." Dilbert says, "He would have bribed you another way." The Boss says, "That's what lazy people say."
CEO: We need to have a bias for action. Don't let perfect be the enemy of good. Dilbert: So... a carpenter should saw the board first and measure it later? CEO: Your use of that folksy saying makes my strategy sound dumb. Alice: Why do you care if your strategy is perfect or not? Dilbert: You just said it's more important to spray your defective stuff on the universe than it is to get things right. CEO: "Spray my defective stuff?" Dilbert: Should I have waited for a perfect way to say that?
Dilbert: Do you know who keeps raking my good cables and replacing them with defective ones? Alice: Certainly not me. But I did see an Elbonian wearing a hoodie near your bench. Dilbert: I'm not good at reading people. Alice: I'm counting on that.
Dilbert: Bill Ackman just took a huge short position in our stock. Boss: I"m not worried about a cartoon cat from an old "Bloom County" comic strip. Dilbert: Maybe I care too much. Wally: That is the mantra of all defective people.
Ratbert rides on Bob the Dinosaur's back. Ratbert says, "What a team we make, Bob!" Ratbert continues, "Now I won't need to act pathetic to get love. I'll get all the spillover love that people naturally have for dinosaurs!" Someone says, "Eww! It's a huge lizard with a talking zit. I'm gonna be sick." Ratbert says, "Great . . . I got a defective dinosaur."
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
The Boss says to Ted, "Ted, your performance is excellent but I have to downsize you." Ted asks, "Why?" The Boss replies, "Our billing system is so defective that we haven't made any revenue in three months." Ted asks, "Why don't you fire the billing department?" The Boss responds, "I did... three months ago."