Exceptional Customer Service Comic Strips - Page 3
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Dogbert: Im starting a credit reporting company. I'll be the low cost provider because all of my data will be wrong, Dilbert: what will you do when people call and complain that you ruined their lives? Dogbert: I'll put them on hold until their frustration turn into debilitating health problems. Their last words will be AAAGH!!!! I only wanted to buy a minivan! Death will accomplish what customer service could not. Dilbert: Im just curious: Do you have nay qualms about your business plan? any at all? Dogbert: Im not sure. do qualms make you wag?
Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.
Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.
dogbert: i'm opening a beg-and-pay store. dilbert: what will you be selling? dogbert: selling? dogbert: you are way behind the times. dogbert: stores don't sell things anymore. dogbert: selling would require good customer service and lots of stock on hand. dogbert: if you want that sort of thing, use the internet. dogbert: i just want a place where people can go and beg me to sell them stuff that isn't in stock. office worker: can you help me find this hat in my size? dogbert: beg!!!
Dogbert stands in front of several men and says, "Dogbert's School for Self-Service Gas Station Attendants will not be easy." Dogbert says, "Phillips! What would you do if a customer couldn't figure out how to use the pumps?" Phillips answers, "Nothing. It's self-service." The man sitting next to him thinks, "Great . . . there goes the curve."
Dogbert sits at a desk under a sign that says, "Dogbert's Dating Service." A man says, "I'd like to sign up." The customer continues, "Although deep down I know that all of the people in your service are men, I cling to the fantasy of meeting the woman who modeled for your brochure." Dogbert says, "She's taken, but I can match you with somebody named 'Francis' or 'Kris.'" The man replies, "There's hope!"
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert is meeting with a salesman. The salesman says, "We provide win-win scenarios and customer-focused solutions." Dilbert responds, "Uh.. Okay.. But what is the actual product or service you sell?" The salesman says, "We don't sell; we partner." Dilbert responds, "I don't buy; I shovel."