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Dilbert sits at his desk. The Boss enters and says, "Describe how you used 'total quality' methods on your last project. We're applying for the Millard Bullrush Quality Award." Dilbert says, "You know I didn't use 'total quality.' I'd have to lie." The Boss responds, "Sadly, Millard passed away before he could invent the Millard Bullrush 'Honesty' Award."
Dilbert and Dogbert sit at the table. Dilbert works on a laptop and says to Dogbert, "I have to submit my project for a 'quality' award. I'll need your help on the dishonest parts." Dilbert continues, "The real story is that the project lost its budget because its acronym was similar to a project that was canceled." Dogbert says, "Assume your project would have failed and claim the savings from avoiding it." Dilbert says, "You're spooky."
Dilbert hands the Boss a report and says, "I finished our write-up for the national Millard Bullrush 'Quality' Contest." Dilbert says, "It took two weeks of otherwise productive time, and everything but our address is a lie." Dilbert asks, "Do you know what irony is?" The Boss replies, "I send my shirts to a service."
The Boss sits at a conference table with Wally and Dilbert. The Boss says, "Maybe we could form a vision statement of our concepts for requirements." Wally says, "Or maybe we can bound our strawman by the mission-critical functions of our quality vector!" As they walk away, Dilbert says to Wally, "You're shameless." Wally responds, "There's a fine line between participation and mockery."
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
The Boss is surprised to see Ratbert hanging in midair. Ratbert says, "Don't be alarmed. I'm not really a rat floating in midair." Ratbert continues, "I'm clinging to the back of an employee who has been rendered invisible by a long succession of worthless assignments." The Boss comments, "Looks like an isolated case of bad attitude." Behind the Boss, a beaver is suspended in midair. The beaver asks, "Which room is the 'quality' meeting in?"
Wally stands behind Dilbert's desk. Dilbert says, "I'm writing an e-mail to protest the new policy of making the employees empty their own trash at night." Dilbert continues, "It's stupid to have highly paid engineers doing unproductive tasks when we could be inventing the future!" Wally asks, "Are you coming to the 'Quality Faire?'" Dilbert answers, "No, this will take another hour."
Dogbert stands at Dilbert's desk working on the computer and Dilbert sits next to him. Dilbert says, "It isn't ethical to hack into the payroll computer and give me a raise, Dogbert." Dogbert replies, "Not ethical?? Is it ethical for them to make you work seventy hours a week and only pay you for forty??!!" Dilbert asks, "How about a five percent raise?" Dogbert replies, "Well, there is the issue of the quality of your work . . ."
The Boss says to Dilbert, "I moved our software development work to the impoverished nation of Elbonia." The Boss continues, "I'm brilliant. They write high-quality code for six cents a day! There's no risk!" Dilbert thinks, "Red alert!" In Elbonia, an Elbonian wearing a box on his head says, "Tomorrow, YOU be the computer." Another Elbonian stands in front of him pretending to type on a keyboard.
Dilbert points to a diagram on an overhead projector. Dilbert says to the Boss, "You saved one million dollars by having programmers in Elbonia write software for us." Dilbert continues, "But we wasted four million dollars trying to debug the software." Dilbert continues, "And the entire staff of our quality assurance group quit to become mimes." The Boss responds, "Let's blame the mimes; they won't talk."