Request For Service Comic Strips - Page 3
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The Boss: Our two goals this year are to downsize and to improve customer service. Dilbert: question: how can you improve service if you're getting rid f service people? The Boss: who do you think is screwing up the customer service? duh...
Dilbert peers into a co-worker's cubicle and says, "My password for the network isn't working." The man says, "Fill out a help request online." Dilbert says, "I can't get online because my password doesn't work . . ." The man says, "Send me an e-mail message about it." Dilbert shouts angrily, "I can't send e-mail because I can't get on the stinkin' network!!!" The man says, "Geez, you're worthless . . ."
Dilbert tells Dogbert, "I've decided we need more structure in this household." Dilbert continues, "Things are out of control . . . We have no procedures . . . No rules . . . It's totally unmanageable." Dilbert points to a file cabinet and continues, "That's why I've developed a set of forms to guide our daily interactions." Dilbert continues, "For example, this P-38 form is a request for additional food." Dilbert continues, "The P-39 is for liquids and the P-40 is a convenient way to request both food and liquids." Dogbert says, "Give me a P-39 form . . . I'm a little dry." Later, Dogbert hands Dilbert the form and says, "Under 'purpose for distribution' I put 'thirsty.' I hope that's right." Dilbert writes on the form and says, "Request denied . . . You used an outdated form."
The sign over Dogbert's desk reads, "Dogbert's Find-A-Friend Service." A man says, "I'd like to find a friend." Dogbert says, "Have a seat." Dogbert says, "I need to ask a few questions, so I don't accidentally match you with somebody who's too good for you." Dogbert says, "One: When a friend doesn't return a borrowed tool, do you? a: Make sarcastic comments; b: buy a new tool; c: set a lethal trap." The man answers, "C: Set a lethal trap." Later, Dogbert reads the results of the test and says, "I'm afraid you haven't qualified for a normal friend . . . I could set you up with somebody who's new in town, but it wouldn't last." Dogbert says, "There's one option . . . Two, if you count growing sea monkeys." The man stands at Dilbert's door. Dilbert says, "Yes, I hate sea monkeys too. Who are you?"
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert stands in front of the Boss's desk. The Boss hands him a document and says, "Add an executive summary to the approval page." The Boss continues, "Keep it simple. Our executives don't understand as much about technology as I do." Dilbert asks, "How could they know less than you do? You haven't figured out how to make your car go uphill." The Boss replies, "Wrong; I got AAA road service."
A man enters Wally's cubicle, hands him a document and says, "Wally, I need your input on this by the end of the day." Wally points to a stack of paper and says, "Please drop your request here, in 'Wally's Pile of Perpetual Ignorance.'" The man asks, "Can't I just give it to you?" Wally replies, "I don't like to touch that stuff with my hands."
The Boss, Dogbert and Wally sit at a conference table. The Boss says, "I hired the Dogbert Consulting Company to add credibility to my decisions." Dogbert wears a sorcerer's hat. Dogbert says, "As my analysis shows, it's much better to give your money to me than to waste it on future downsizees such as yourselves." Wally asks, "What analysis? This is a page ripped out of the magazine in our lobby." Dogbert replies, "Perhaps you should upgrade to my deluxe service."
Wally sits at his computer. The man standing behind him says, "I am Mordac the Refuser. I am here to dicuss your request for a computer upgrade." Mordac eats Wally's request, shoving the paper into his mouth loudly. Wally is mortified. Mouth full of paper, Mordac says, "We lotht thuh pahperwuhk.(We lost the paperwork.)" Wally holds a stack of paper and says, "That's a huge surprise. Luckily I made seventy-five extra copies."