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Dilbert and Wally are in the copier room. Dilbert stands behind Wally thinking, "Lacking clerical support, the highly trained, highly paid professionals line up at the copier." Dilbert continues thinking, "Their amazing analytical skills are squandered in this mindless task." Wally says, "No . . . It looks like the 'toner' light doesn't turn off if you wait." Dilbert says, "Let's give it another five minutes."
Dilbert, Catbert and Wally are sitting at a conference table. Catbert says, "As director of human resources I've been asked to reduce the cost of employee benefits." Catbert says, "The company will no longer pay for eyeglasses. But we WILL support a new vision-correction procedure." Dilbert asks, "Radial Keratotomy?" Catbert answers, "Squinting."
Dilbert sits at his desk with a telephone in his hand. A voice on the phone says, "Press 'One' for sales. Press 'Two' in a hopeless effort to get technical support." Dilbert presses "2." The voice on the phone continues, "Press 'One' for answers to questions you don't have. Press 'Two' if you're gullible and optimistic." Dilbert presses "2." The voice on the phone says, "Press 'Two' if you're willing to buy something just so you can talk to a human being . . ." Dilbert puts the phone on the desk and raises a mallet to strike it.
Dogbert sits on the armrest of a couch. Dilbert, with a phone in his hand, says, "I've been on hold for tech support since Tuesday. Get Bob and meet me in the car." Dilbert is driving with Dogbert in the passenger seat. Bob the Dinosaur says from the back seat, "I can't wait to try my newest maneuver, the 'Turban Wedgie.'" Bob is holding the tech support person in the air. The tech support person has a turban on his head. Bob says to Dilbert, "It starts like a regular wedgie then I wrap it around his head." Dilbert says, "Question . . ."
The Boss speaks to three employees in tech support. He says, "We just shipped our newest product. You folks in tech support will need to be trained so you can avoid any embarrassments." The Boss says, "We had a monk write the training material on a grain of rice. We could only afford one, so you'll have to share it." The Boss tosses a grain of rice at them and they lunge for it. As the employees fall to the floor fighting, the Boss says, "To be honest, I'm not sure we had a real monk. He wrote everything in Pig Latin."
Dilbert and Wally sit at a conference table with a sales rep. As they look through some folders, the woman says, "On one hand, my company does use inferior technology in our products . . ." The salesperson continues, "But on the other hand, I'm the most attractive female who has paid attention to you this year." Dilbert responds angrily, "What kind of engineers do you think we are??!" Wally asks, "Do you have pictures of your field support people?"
Dogbert sits across from the Boss's desk. The Boss says, "You submitted the lowest bid to run our new technical support hotline, Mister Dogbert." The Boss continues, "The other bidders would love to know how you plan to handle twelve thousand calls a day by yourself." Dogbert replies, "Tell them to call me."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
Alice sits at her desk. The Boss says, "It's time for me to update your objectives, Alice." The Boss continues, "We need targets that can only be achieved by amazingly hard work plus the constant support of management." The Boss says, "I'm busy, so you'll have to write them yourself." Alice asks, "What's wrong with this picture?"