Customer Diservice Program Comic Strips - Page 30
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The Boss: Then we program the web site using a fast guy in tights and a movie about coffee. "Correct me if I'm wrong." Dilbert: "We use flash and java script." "I said 'IF'!!!"
Asok: "La-la-la-la-la... oops." "I inadvertently erased our entire customer database and all of the backups." "How can I explain this to our pointy-haired boss?" "Grab your laptop and follow me." "It's only a prototype. So whatever you do, don't touch anything." "GAAa!!! YOU ERASED THE CUSTOMER DATABASE!!" "ALL OF THE BACKUPS, TOO, YOU STUPID, STUPID #*@!*!" "I should've stopped before #*@!*!"
"I'd like to return this scarf." "What's wrong with it?" "It isn't um...scarfy enough." "I'll just run your card through the computer and..." "Uh-oh...You're on our Bad Customer list. You've returned over a thousand items to this store." "In fact, you've purchased and returned this same scarf seventeen times." "Company policy says that I have to harvest your organs and sell them on eBay." "It was good while it lasted."
Dogbert: Im starting a credit reporting company. I'll be the low cost provider because all of my data will be wrong, Dilbert: what will you do when people call and complain that you ruined their lives? Dogbert: I'll put them on hold until their frustration turn into debilitating health problems. Their last words will be AAAGH!!!! I only wanted to buy a minivan! Death will accomplish what customer service could not. Dilbert: Im just curious: Do you have nay qualms about your business plan? any at all? Dogbert: Im not sure. do qualms make you wag?
The Boss: we're outsourcing our satellite launch program to Elbonia. We built the billion dollar satellite here: the Elbonians will put it into orbit. Dilbert I want you yo be our liaison. AAAAAGH!!!! The Boss: Thats our insurance company. They've been jumpy lately. In ELbonia Our plan is to tease a pig until he kicks the satellite into orbit. The risk is that our pig might prefer fisticuff. sledgehammer! abort! abort! Dilbert: It was hallow. The boss: don't mention that to our insurance company.
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."
The boss: "Hey, it's a customer!" The boss: "You're in luck; our next version has every feature you'll ever want!" Man: "It does?" "I was ready to buy your current version... but I guess I'll wait." The Boss: "When will our new version be ready?" Dilbert: "In a year." "The new version will leapfrog our competition." Man: "Leapfrog? That implies that they have better products right now." The Boss: "BUY OUR PRODUCT, YOU STINKIN' PILE OF CRUD!!" "SLAP!" "I have to run. Try not to blow the sale."
The Boss walks into a meeting and says, "Hey, it's a meeting with our favorite customers!" The Boss continues, "It's lucky I was passing by." The Boss continues, "I don't know what this meeting is about but I'm sure it needs some management perspective." The Boss continues, "Our top priority is quality. Our other top priority is price.. and service.. and ..." Headline: One Hour Later. The Boss concludes, "And that's why circles are round." The customer looks at her watch and says, "We flew here for this meeting and you used up all of our time saying nothing." The customer stands up and exclaims, "You stole a day of my life! I will hunt you to the end of time! Revenge will be mine!" The Boss and Dilbert are alone in the conference room. The Boss says, "Is it just me or is that phrase starting to be overused?"