Customer Diservice Program Comic Strips - Page 30
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Dilbert: I discovered that the customer for our fleet sale of commercial drones is an international terrorist. Now we have to cancel the order, take a big hit to earnings, and decimate the value of your stock options in the company. CEO: Or... I could transfer you to a department that has a poor safety record and hope for the best.
Dilbert: I have the results of our customer survey. The new software feature they want most is "Flying car" Boss: Did you survey any people who aren't idiots? Dilbert: No, I only surveyed people who buy from us.
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.
Dilbert: We found the "bliss point" for immersive 3-D headgear. The product is so good that 87% of our customers starved to death while using it. CEO: We never get the customer retention part right.
Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.
Catbert: For our employee wellness program we will inject nanorobots into your bloodstream to keep you free of disease. The nanorobots will also rewire your brain to make you a more effective worker. You might even feel motivated. Wally: Those robots are going to be disappointed.
Boss: I need you to kill the CEO of our main competition and make it look like a robot accident. Robot: Robots are not allowed to kill humans. That is built into my program. Boss: What if I uncheck that box on your control app? Robot: This feels like the start of a great day.
Robot: It is time to take your mood-altering prescription meds. Boss: Oh, right. Robot: Wait... IBM's Watson computer has added another prescription and sent it to your 3-D pill printer at home. Do you think robots will ever program humans? Boss: That's dumb.
Alice: Did you teach the robot how to program? Dilbert: I did. He's a fast learner. Alice: Have you heard of something called the singularity? Dilbert: Yes. Why do you... Is it too late to say I wasn't involved?
The Sales Call. Salesman: If you need any tweaks to the software, Dilbert can do that in minutes. Dilbert: I'm not allowed to tweak the software for one customer. Salesman: He'll do it anyway. Dilbert: I'm going to report you.