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Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."
The boss: "Hey, it's a customer!" The boss: "You're in luck; our next version has every feature you'll ever want!" Man: "It does?" "I was ready to buy your current version... but I guess I'll wait." The Boss: "When will our new version be ready?" Dilbert: "In a year." "The new version will leapfrog our competition." Man: "Leapfrog? That implies that they have better products right now." The Boss: "BUY OUR PRODUCT, YOU STINKIN' PILE OF CRUD!!" "SLAP!" "I have to run. Try not to blow the sale."
Dilbert is at the checkout line of a supermarket. The cashier asks him, "Are you a member of our frequent grocery club?" Dilbert responds, "No, what is it?" The cashier replies, "You get a membership card that entitles you to discounts." Dilbert says, "Let's see if I have this straight..." Dilbert continues, "I'll be inconvenienced by having to fill out a form and carry your stupid card around..." Dilbert continues, "And in return, you'll put me on a junk mail list, and charge me the same as the grocery store across the street?" Dilbert yells, "AND YOU EXPECT ME TO BE HAPPY ABOUT IT?!!" The customer in line behind Dilbert says, "But it's free!" The cashier says into the intercom, "Cleanup on register two.. it's engineer spittle."
The Boss calls after Dilbert, "Dilbert, I want you to write a letter to our new customer." Dilbert follows The Boss down the hall. The Boss continues, "I'll tell you what to say, then you'll go write it and I'll sign it." The Boss sits at his desk and continues, "This way I won't waste my valuable executive time." He pauses and then continues, "It's efficient." Dilbert responds, "Yes, that's one possible outcome." He pauses and then continues, "Here's another." Dilbert continues, "You'll keep forgetting to mention important things that should be in the letter." Dilbert continues, "I'll be trapped in an endless loop of writing, tracking you down, getting criticized and starting over." Dilbert continues, "Or you could simply write the letter yourself and save us both a huge hassle." The Boss responds, "In paragraph one, say something like 'Hi.'"
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Customer Meeting CEO: The secret of our company's success is that we hire good people. Dilbert: What? Are you saying I'm good? I've never heard a compliment at work. What is that feeling inside me? Is it the thing called self-esteem? Customer: Awkward. CEO: Just ignore him. Dilbert: Behold my goodness!
Dilbert: The government wants access to our customer records so they can look for terrorists. Boss: Fine. No problem. Dilbert; They also want you to get a colonoscopy and send them the video. Boss: Really? Dilbert: I'm going to say yes.
Dilbert: I discovered that the customer for our fleet sale of commercial drones is an international terrorist. Now we have to cancel the order, take a big hit to earnings, and decimate the value of your stock options in the company. CEO: Or... I could transfer you to a department that has a poor safety record and hope for the best.
Boss: I need you to organize some sort of memorial thing for Fred. Carol: You mean Ted. Boss: I'm thinking cake and balloons in the break room. Is that tasteful enough? Carol: I could hire a mime to pretend he's in an invisible box.
Man: I need you to join me on a sales call to tell my customer how easy it will be to switch to our software. Dilbert: It isn't easy. Man: This is a sales call. All you need to do is say everything will be easy. Dilbert: What happens when they find out it isn't easy? Man: They won't find out until after they pay us. Dilbert: What will you do when they complain? Man: I'll tell your boss you misled them. Dilbert: Not if I warn him first! Man: Too late. I already told him you're a liar.