Exceptional Customer Service Comic Strips - Page 31
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Man: I need you to join me on a sales call to tell my customer how easy it will be to switch to our software. Dilbert: It isn't easy. Man: This is a sales call. All you need to do is say everything will be easy. Dilbert: What happens when they find out it isn't easy? Man: They won't find out until after they pay us. Dilbert: What will you do when they complain? Man: I'll tell your boss you misled them. Dilbert: Not if I warn him first! Man: Too late. I already told him you're a liar.
The Sales Call. Salesman: If you need any tweaks to the software, Dilbert can do that in minutes. Dilbert: I'm not allowed to tweak the software for one customer. Salesman: He'll do it anyway. Dilbert: I'm going to report you.
Dilbert: We're getting a lot of product complaints on Twitter. Boss: Tell those trolls to shut up and leave us alone. Dilbert: Uh... okay. CEO: Why did our stock just drop to zero? Boss: Sounds like a seasonal thing.
Boss: We need to regain customer trust after our exploding phone fiasco. Dogbert: You need a celebrity endorsement. People trust celebrities with their life-and-death decisions. Maybe a famous cartoonist. Boss: I don't see how that could go wrong. Narrator: Continued...
Waiter: Here are your french fries. Dilbert: Gaaaa!!! I have no salt. Waiter: I will bring the salt right away. Dilbert: No, you won't. This isn't my first time eating out! You say you will bring salt, but you will be distracted by another table. I will sit here in anger while I watch you do things that do not involve bringing me salt. As the temperature of my fries drops, my cortisol levels will increase. In five minutes I will hate your guts and this restaurant, too. I also need ketchup. Waiter: That will take a little longer.
Boss: I need you to do a financial analysis on upgrading our customer tracking software. Dilbert: What conclusion do you want me to reach? Boss: We'll do whatever the data says. Dilbert: Which is...? Boss: I already bought the upgrade.
Narrator: Dogbert The Reporter. Dogbert: How did hackers get access to your customer data? CEO: I'm told they used something called "our A.P.I." to suck out all the data. Dogbert: I'll just say you'er stupid. CEO: Why does everyone always say that?
Boss: Hackers got our customer data. Write a press release saying we are sorry and it will never happen again. Tina: Is any of that true? Boss: Part of it is. Tina: Which part. Boss: Hackers got our customer data.