Customer Diservice Program Comic Strips - Page 33
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Boss: I told a customer we would make a small change to the software for them. Dilbert: There are no small software changes, only small managers. Boss: Dang it! Why does that sound so wise!
Boss: We've moved past the old notation of customer loyalty. Now we use science to manipulate dopamine and create addictions that make a mockery of free will. Dilbert: That sounds like the epitome of evil. Boss: We call it "extreme marketing."
dogbert: i'm opening a beg-and-pay store. dilbert: what will you be selling? dogbert: selling? dogbert: you are way behind the times. dogbert: stores don't sell things anymore. dogbert: selling would require good customer service and lots of stock on hand. dogbert: if you want that sort of thing, use the internet. dogbert: i just want a place where people can go and beg me to sell them stuff that isn't in stock. office worker: can you help me find this hat in my size? dogbert: beg!!!
dilbert: what do you think? boss: this will never work. dilbert: this isn't a prototype. this is the finished software, and it's working. boss: i don't see how you can get this done in time. dilbert: it's already done. you are literally using it while we are talking. boss: we don't have the resources to program this. dilbert yelling: it's already done! you. are. using. it. right. now! boss: you'd better settle down, or you'll never get this finished.
boss: i hired the dogbert tech support team to help with customer calls because our user interface is so sadistic. dilbert: wouldn't that be adding insult to injury? boss: how so? dogbert in a office at a desk yelling: try rebooting, you idiot. and don't call again!
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
Dilbert: Our factories are back online, but we have no buyers. It turns out that our customer base overlaps with the people who recently poisoned themselves with household disinfectants. Boss: Who could have seen that coming? Dilbert: I won a bet on it.