Train Support Staff Comic Strips - Page 33
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boss: dogbert, i need you to train asok to fill in for you on tech support. dogbert to asok: the goal of tech support is to convince the caller the problem is on their end. i do this by recommending increasingly difficult things for them to try. eventually they give up, watch and learn. dogbert on call: uh-huh... uh-huh... try rebooting your computer. now try it again while holding control -escape-space bar- delete for exactly 27.3 seconds. no luck? try looking at your computer's binary code to find any zeros and ones that are out of order. click dogbert: and he's gone. asok: genius!
staff in conference room and all wearing face masks. dilbert: we agreed at our last meeting to postpone the version release. tina: no, we agreed to do it sooner. dilbert: i don't think so. who took notes at the last meeting? wally: i did. click wally: forwarding those notes to each of you. dilbert: um...your notes are mostly insults about the intelligence of your co-workers and...some sort of snack list. this is no help at all. wally: don't blame me. i'm not the one who schedules these meetings when i'm hungry.
catbert: members of your staff have complained that you are a white supremacist. boss wearing face mask: but...i'm not. catbert: that's not for you to decide. boss: who gets to decide? catbert: people who want your job. it's not a perfect system.
ceo: i'm getting reports from your staff that you're a white supremacist. boss wearing face mask and drinking coffee: but i'm not. ceo: we have proof because you follow racists on twitter. boss: what makes you think they are racists? ceo: because they follow you on twitter.
boss: we doubled our income during the pandemic, and it isn't a good look. we need to make some sort of insincere gesture of support for people who are suffering. dilbert: or we could actually help people. boss: i'm thinking more along the lines of a sign in the foyer.
boss: we aren't yet ready to replace engineers with robots, but that day will sneak up on us. so i'd like all of you to train a robot to do your jobs, just so we are ready. dilbert: you want us to train our own replacements? boss thinking: this is another thing a robot would not argue about.
dilbert and boss looking out office window. dilbert: protesters have surrounded our building. boss: don't worry. i put a supportive sign in the lobby so they'll know we are on their side. dilbert: update: our nine lower floors are on fire. boss: maybe i should have used a bigger sign.
boss in staff meeting: the company will no longer do performance reviews. from now on, you will be ranked on the acceptability of your political and social opinions. dilbert: do you have a list of acceptable opinions? boss: there will be no hints.
dilbert at home: i'm going to try to cancel some recurring online charges today. wish me luck. dogbert: what resistance are you expecting? dilbert: obviously, they hide their contact information, so i allocated two hours to find the right phone number. it should take about an hour to navigate their automated phone system that will keep sending me to the wrong place. if i reach a human, he'll try to divert me to their website to cancel, which i already know won't work because... ...i won't be able to find my account in their system for reasons no one will ever be able to explain. and of course, their phone support person will be using a headset microphone that garbles his already mumbled words. dogbert: but if you stick with it, you will eventually succeed? dilbert: i don't know were you got that idea.
dilbert singing and dancing. boss: you seem way too happy about your job. are you embezzling? dilbert: no, i'm experiencing great morale and high employee engagement, just the way you trained me. boss: that actually works? dilbert: it did until you made a mockery of it just now.