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Wally hands a piece of paper to Dilbert and says, "Be at the 'United Charity' kickoff tomorrow." While Dilbert reads the paper Wally says, "I hired a headless man to be our inspirational speaker." Wally, Sally and the Boss are seated and a headless man stands in front of them with a microphone, making a speech. The headless man says, ". . . and that's how 'United Charity' game me back my dignity. Any questions?" The Boss raises his hand and asks, "How do you show up on a headcount report?"
The Boss says, "I'm putting you in charge of getting our 'ISO 9000' certification." The Boss continues, "We don't know what it is but it looks great on brochures." Dilbert says, "I think it certifies that we follow a consistent process." The Boss says, "That's us, we always lie on our brochures."
The Boss, Wally, Dilbert and Dogbert sit at a conference table. Dogbert says, "As your consultant, I'll tell you how to improve your business processes." Dogbert continues, "I'll show you how a well-designed process can compensate for your sloth, apathy and all-around incompetence." Dogbert continues, "But most important: let's have fun."
The Boss says to Dilbert, "I'm starting an interdisciplinary task force to study our decision-making process." Dilbert responds, "So, you're using a bad decision-making process to decide how to fix our bad decision-making process?" The Boss says, "I don't know how else we could find the source of our problem." Dilbert says, "X-ray your skull?"
The Boss points to a diagram and says, "Problem: our product development process requires buy-in from managers who'd be happier if we all died." As he puts a new transparency on the overhead projector, the Boss says, "My solution is to create executive oversight groups who don't understand the issues and don't have time to meet." Wally and Dilbert watch as the Boss looks into the light and yells, "I'm . . . I'm blind!" Dilbert says, "You looked directly at the bulb again."
The Boss: "Our project is six months behind schedule." "Meanwhile, our technology has become obsolete and the users' requirements have changed." "Any suggestions?" Dilbert: "Let's stubbornly plod along and deliver the useless product that was originally requested." Wally: "That's the dumbest thing I've ever heard!" "We should restart every time something changes. That way we'll never be held accountable for results!" Alice: "You losers can work it out alone. I heard there's a job opening on project Caribou." The Boss: "Next on the agenda: our weekly team-building excercise." "
CEO: Im running late. But since Im a Vice president. you'll have to wait in the hallway. You'll be able to judge your relative worth by observing what thing I do while you wait. Dilbert: He's teaching himself banjo.
"This chart shows the decision process we're using for my project." "Here we're wasting money. Then someone said, 'hey, let's create a complicated chart.' Now we're at this meeting, talking about the chart." "I have a question." "Great...there goes the plan."
Ratbert: "I discovered I can look interested in what people say by making my eyes big." "Go ahead - say something. I'm ready." Dilbert: "I'm trying to get some work done here." Ratbert: "Work, you say? Very interesting."